Member Exp Representative

Kelsey-Seybold Clinic; Houston (TX); Remote; USD 45,000 - 57,000; Full time

Job summary

Join Kelsey-Seybold Clinic as a Member Experience Representative and support member outreach activities to enhance customer experience. The role involves making outbound calls, ensuring documentation accuracy, and coordinating across departments in a growing multispecialty organization. Ideal candidates will have a high school diploma and customer service experience, with strong communication skills.

Benefits

Medical, Vision, and Dental

Tuition Reimbursement

Company Matching 401K

Employee Reward and Recognition Program

Paid time off for vacation, sick, and holidays

Employee Assistance Program

Continuing Medical Education allowance

Qualifications

• 1-year customer service experience in a contact center environment.
• Excellent communication and listening skills.
• Ability to read, speak, write, and understand English; Spanish is a plus.

Responsibilities

• Perform welcome calls, disenrollment calls, and check-in calls.
• Coordinate with departments to support positive member experience.
• Maintain documentation of call outcomes.

Skills

Customer service

Communication

Critical thinking

Computer literacy

Telephone etiquette

Multi-tasking

Education

High School Diploma or GED

Certified or Registered Medical Assistant

Job description

The Member Experience Representative supports member outreach activities to ensure a positive customer experience. Will perform welcome calls, disenrollment calls, member check-in calls, and health screening reminder calls via outbound telephone calls to health plan members. The Member Experience Representative maintains documentation in share point and other systems to accurately capture call outcomes. The Member Experience Representative coordinates with other departments and teams to fully support a positive member experience.

Job Title : Member Experience Representative

Location : Remote

Job Type : Full Time

Salary Range : $ 45,657 - $56,413 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required : High School Diploma or GED from an accredited program

Preferred : Certified or Registered Medical Assistant

Experience

Required : 1-year customer service experience in a contact center environment

Preferred : N / A

License(s)

Required : N / A

Preferred : N / A

Special Skills

Required : Excellent customer service and telephone etiquette.

Critical thinking skills; computer literate.

Ability to remain focused and on task while maintaining a professional attitude.

Ability to multi-task

Preferred : N / A

Other

Required : Excellent communication and listening skills, ability to read, speak, write, and understand the

Preferred : Bilingual in Spanish and English.

Working Environment : Office / Other

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work / life balance by joining our team today and changing the way health cares.

Why Kelsey-Seybold Clinic?

Medical, Vision, and Dental

Tuition Reimbursement

Company Matching 401K

Employee Reward and Recognition Program

Paid time off for vacation, sick, and holidays

Employee Assistance Program

Continuing Medical Education allowance

Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.

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