Member Exp Representative Kelsey-Seybold Clinic

Kelsey-Seybold; Town of Texas (WI); Remote; USD 45,000 - 57,000; Full time

Job summary

Join Kelsey-Seybold as a Member Experience Representative, where you'll enhance member outreach through calls and ensure a positive experience with every interaction. This remote full-time position requires a dedication to customer satisfaction and offers competitive benefits, including medical coverage and tuition reimbursement.

Benefits

Medical, Vision, and Dental

Tuition Reimbursement

Company Matching 401K

Employee Reward and Recognition Program

Paid time off for vacation, sick, and holidays

Employee Assistance Program

Continuing Medical Education allowance

Qualifications

• 1-year customer service experience in a contact center environment required.
• Bilingual in Spanish and English preferred.

Responsibilities

• Supports member outreach activities to ensure a positive customer experience.
• Performs welcome and disenrollment calls, and health screening reminder calls.
• Maintains documentation in share point and coordinates with other departments.

Skills

Excellent customer service

Telephone etiquette

Critical thinking

Computer literacy

Multi-tasking

Communication

Listening

Education

High School Diploma or GED

Certified or Registered Medical Assistant

Job description

Responsibilities

The Member Experience Representative supports member outreach activities to ensure a positive customer experience. Will perform welcome calls, disenrollment calls, member check-in calls, and health screening reminder calls via outbound telephone calls to health plan members. The Member Experience Representative maintains documentation in share point and other systems to accurately capture call outcomes. The Member Experience Representative coordinates with other departments and teams to fully support a positive member experience.

Job Title: Member Experience Representative

Location: Remote

Department: KCA KS Hlth Plan Ops

Job Type: Full Time

Salary Range: $ 45,657 – $56,413 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required:High School Diploma or GED from an accredited program

Preferred:Certified or Registered Medical Assistant

Experience

Required: 1-year customer service experience in a contact center environment

Preferred: N/A

License(s)

Required:N/A

Preferred:N/A

Special Skills

Required:Excellent customer service and telephone etiquette.

Critical thinking skills; computer literate.

Ability to remain focused and on task while maintaining a professional attitude.

Ability to multi-task

Preferred:N/A

Other

Required:Excellent communication and listening skills, ability to read, speak, write, and understand the

English language.

Preferred:Bilingual in Spanish and English.

Working Environment:Office/Other

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

Why Kelsey-Seybold Clinic?

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance

Member Exp Representative

Apply Here