Member Engagement & Wellness Director

YMCA of the USA; Birmingham (AL); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

The YMCA of Greater Birmingham is seeking a Member Engagement and Wellness Director to lead a team that delivers welcoming, health-focused experiences for all ages. You’ll recruit, train, and develop staff, create programs that help families and seniors live healthier lives, and manage the budget to enable it.

This role leads through others, uses metrics to guide decisions, and upholds safety and child protection as non-negotiable.

Qualifikationen

• Bachelor’s degree in related field preferred or equivalent combination of education and experience.
• Previous supervisory experience in customer service preferred.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Demonstrated customer service orientation with the ability to develop and maintain effective relationships across departments and with donors and volunteers.

Aufgaben

• Own the full member experience by leading a team that delivers welcoming, customer-focused service.
• Recruit, train, and develop staff to execute programs.
• Build programming that helps families, seniors, and adults live healthier lives.
• Manage the budget and oversee wellness operations in coordination with the Wellness Coordinator.

Kenntnisse

Supervisory experience

Customer service

Relationship building

Ausbildung

Bachelor’s degree in related field

Jobbeschreibung

At the YMCA of Greater Birmingham, our vision is where community happens and everyone belongs, and few roles bring that to life more than this one. The Member Engagement and Wellness Director leads the team that makes sure every person who walks through our doors, whether they're here for the first time or the thousandth, feels known, welcomed, and cared about.

You’ll own the full member experience, recruiting, training, and developing a team that delivers it, building programming that genuinely helps families, seniors, and adults live healthier lives, and managing the budget that makes it all possible. Wellness operations are part of that picture too, led day to day by the Wellness Coordinator, who reports to you. This is a role for someone who leads through their team rather than trying to do it all themselves, who knows their numbers and uses them to make real decisions, and who treats safety and child protection as non-negotiable, every time, no shortcuts.

We’re looking for someone with real supervisory experience, a genuine customer service heart, and the ability to build relationships across departments, with donors, and with the community. If you want a job where your leadership directly shapes whether people feel like they belong here, we’d love to talk.

Minimum Requirements

Bachelor’s degree in related field preferred or equivalent combination of education and experience.

Previous Supervisory Experience In Customer Service Preferred.

Excellent personal computer skills and experience with standard business software.

Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Demonstrated customer service orientation with the ability to develop and maintain effective relationships across departments and with donors and volunteers.

Flexibility to support time-sensitive functions of program and/or service activities (such as special events).

Successful completion of background and Child Abuse and Neglect screening. omplete required online training modules prior to start date and annually thereafter. Acquire and maintain the following certifications within 30 days of start date via YMCA, American Red Cross, American Heart Association, and American Health and Safety Institute.

(ashi)

• First Aid/CPR/AED (valid 2 years unless otherwise noted)

Physical Demands

• Regularly required to use a computer and phone/smart device for extended periods.
• Frequently required to sit, reach, and move around the work environment.
• Occasionally lift and/or move up to 10 pounds or more.
• Specific vision abilities required including close vision, distance vision, and ability to adjust.
• Noise level in the work environment is usually moderate.

Employees and volunteers who do not directly supervise children and teens will:

• Adhere to policies related to boundaries with children and teens.
• Attend required abuse risk management training annually.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job-specific abuse risk management responsibilities.