Member Engagement Manager

StartupNWA; Fayetteville, Northern (AR, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

ARE-ON provides and supports WAN and networking services for 45 institutions of higher-ed and healthcare in Arkansas, including internet delivery and managed WAN router services. The Member Engagement Manager will be ARE-ON's primary relationship-builder with IT departments and applied users across the membership.

Reporting to the Executive Director, you will lead onboarding for new member institutions, drive ARE-ON's engagement strategy, plan conferences and seminars, and measure program impact

Responsibilities

• Develop and manage ARE-ON's member engagement program.
• Lead onboarding for new member institutions and coordinate events.

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.

Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”

University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date

09/21/2026

Type of Position

Professional Staff - Project/Program Administration

Workstudy Position

No

Job Type

Regular

Sponsorship Available

No

Institution Name

Arkansas Research and Education Optical Network (ARE-ON)

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department

Arkansas Research Education Optical Network

Department's Website

https://www.areon.net

Summary of Job Duties

About ARE-ON

ARE-ON provides and supports WAN and select networking services for 45 institutions of higher-ed and healthcare delivery in Arkansas, including internet delivery, managed WAN router service, and project consulting. The ARE-ON associate network engineer is directly responsible for supporting technology services that drive the healthcare, research, and education missions of some of the largest public organizations in the state. ARE-ON is a unit of the University of Arkansas System, and all our employees are eligible for the same benefits package as the University of Arkansas, Fayetteville campus.

Day to Day

The Member Engagement Manager reports to the Executive Director and serves as ARE-ON's primary relationship-builder with information technology departments, research offices, and applied users of ARE-ON's services across the member community, spanning the academy and healthcare delivery. This role identifies where members' institutional strategy and technology goals should inform ARE-ON's investment in services and capabilities, and surfaces shared investment and partnership opportunities across the membership. The Member Engagement Manager facilitates member education on ARE-ON's services and benefits to help institutions realize the full value of their existing investment, leads onboarding for new member institutions, and owns ARE-ON's total engagement strategy, including in-person conferences, meetings, online seminars, and working groups. This role also establishes and maintains ARE-ON's overall member engagement program and associated metrics,