Member Contact Center Leader

TransFCU; Alexandria (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Long-term disability

Life insurance

Tuition reimbursement

Paid time off

Job summary

TransFCU is seeking a Member Contact Center Manager in Alexandria, VA to direct the MCC. You will supervise MCC reps, ensure high-quality member service, and coordinate training and staff development.

The role requires 2–5 years of related experience and at least HS diploma; associates or bachelor’s degree preferred. You will report to the Director of Branch Operations and oversee policy implementation to ensure compliance.

Qualifications

• 2–5 years of related experience.
• Education: AS/BA preferred; HS or GED required.

Responsibilities

• Supports senior management in achieving business plan goals.
• Monitors contact center results against goals to ensure positive outcomes.
• Attends management meetings and submits standard reports.
• Directs, motivates, hires and evaluates MCC personnel; conducts evaluations on time.
• Provides monthly coaching and staff training sessions.

Skills

Communication

MS Office

Verbal and written

Office equipment

Education

Associate degree

Bachelor’s degree

High school diploma

GED

Tools

MS Office

Job description

TransFCU is seeking a Member Contact Center Manager in Alexandria, VA to direct the MCC. You will supervise MCC reps, ensure high-quality member service, and coordinate training and staff development.

The role requires 2–5 years of related experience and at least HS diploma; associates or bachelor’s degree preferred. You will report to the Director of Branch Operations and oversee policy implementation to ensure compliance.