Member Contact Ambassador

Financial Educators Federal Credit Union; Meridian (ID); On-site; USD 23,000 - 32,000; Full time

Job summary

Financial Educators Federal Credit Union is seeking a Member Contact Ambassador to engage members and resolve financial inquiries, enriching their experience and strengthening relationships with the credit union. The role emphasizes delivering outstanding service and understanding member needs.

You will respond to members via inbound channels, perform account transactions and maintenance, and stay informed on products and promotions to offer value-added solutions.

Qualifications

• Strong communication skills and active listening to resolve member inquiries.
• Ability to perform account transactions and maintain records.
• Knowledge of credit union products and promotions.
• Customer-focused attitude with a commitment to service standards.

Responsibilities

• Assist members with inbound inquiries and transactions to provide excellent service.
• Resolve inquiries with a one-call resolution approach following policy guidance.
• Assist with written communications to the Member Contact Experience Department as needed.
• Maintain knowledge of all Credit Union products, services, and promotions.
• Support efficient operations by performing other duties as assigned.

Skills

Customer service

Communication

Active listening

Job description

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2537747

Role

The Member Contact Ambassador promotes member financial well-being through engaging members in meaningful conversations to resolve financial inquiries, enrich the member's experience, and deepen their relationship with the credit union. Responds to members through incoming communication channels and follows up with member needs.

Pay

The pay for this position is $19.78 an hour.

Essential Functions & Responsibilities

• Assists members and potential members with their inbound account inquiries, performs transactions and account maintenance while actively listening to and inquiring about members needs with the objective of providing the ultimate member experience and value-added solutions.
• Resolves member inquiries with a one-call resolution philosophy by utilizing company policies. Researches and explores potential solutions to provide alternatives for members. Follows escalation processes to direct members to appropriate team member as needed.
• Assists with written communication received into the Member Contact Experience Department as needed.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job related duties as assigned.