Member Connections Specialist - Call Center Representative

Minnesota League of Credit Unions; Maplewood (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Special Accounts Representative to join their collections team. In this role, you will be responsible for initiating collection actions while adhering to state and federal guidelines. Your expertise in conflict resolution and negotiation will be crucial in assisting members facing financial difficulties. The position requires strong analytical skills and attention to detail to ensure accurate processes. This organization offers a supportive environment with a focus on member relationships, making it an exciting opportunity for those passionate about helping others while maintaining compliance. Join a dynamic team that values your contributions and offers a comprehensive benefits package.

Benefits

Health, dental and vision insurance

Health Savings/Flexible Spending accounts

401(k) and pension plans

Life insurance and supplemental insurance

Paid time off

Employee referral program

Qualifications

• 2-3 years’ experience in a Collections environment is required.
• Knowledge of Fair Debt Collection Practices Act is essential.

Responsibilities

• Initiate collection action to ensure timely repayment of loans.
• Help protect members' relationships with the credit union.

Skills

Conflict resolution

Negotiation

Analytical skills

Attention to detail

Knowledge of collection practices

Social media knowledge

Education

2 or 4-year college degree

Equivalent credit union or banking experience

Tools

MS Office

Windows based PC applications

In-house data processing systems

Job description

Special Accounts Representative - Collections

Schedule
Monday through Friday with occasional Saturday mornings

Responsibilities
CCCU is looking for a talented Special Accounts Representative to initiate collection action that will result in repayment of loans in a timely manner, staying within State and Federal guidelines and credit union policies. You will consider the problems members may have in fulfilling their obligations to help protect their membership and relationship with CCCU. You will be highly skilled in conflict resolution and negotiation through both written and verbal communication. You will be organized, self-motivated, have excellent analytical skills with high attention to detail and accuracy.

Skills & Qualifications

• 2 or 4-year college degree, or equivalent credit union or banking experience
• 2-3 years’ experience in a Collections environment
• Intermediate knowledge of Windows based PC applications, including MS Office and in-house data processing systems
• Knowledge of collection practices and law, repossessions, bankruptcy law, skip-tracing, consumer and real estate loans, vendor relationships, and provisions of Fair Debt Collection Practices Act.
• Extensive knowledge of various social media platforms

Benefits

• Health, dental and vision insurance
• Health Savings/ Flexible Spending accounts
• 401(k) and pension plans
• Life insurance and supplemental insurance
• Paid time off out of the office – Vacation time, Sick time, and Paid Holidays
• Employee referral program
• Plus much more!