Member Concierge & Shopping Specialist

Sam's East, Inc.; Concord (NH); On-site; USD 23,000 - 34,000; Full time

Job summary

Walmart in Concord NH is seeking a Membership Services Associate to help customers understand Membership benefits, promote products, process Membership upgrades and credit accounts, and participate in sales events.

You will maintain safety standards, handle order fulfillment (Fax n Pull, Click n Pull), secure items, and follow up on out-of-stock needs while delivering attentive Member service aligned with Walmart values.

Responsibilities

• Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and promoting Walmart products and services.
• Delivers Membership information and promotes value of products and services, processes Membership upgrades and credit accounts, and participates in sales/marketing events to meet Membership goals.
• Maintains safety of the facility by following safety standards and guidelines including safety sweeps, forklift spotting, hazardous materials handling and reporting unsafe situations to Management.
• Fulfills order processing tasks (Fax n Pull and Click n Pull), reviews orders, pulls items, scans, wraps and palletizes, ensures order/invoice accuracy, and secures items until Members arrive; follows up on out-of-stock items as needed.
• Completes work by using policies, data and resources, coordinating with managers and partners, communicating progress, and addressing improvement opportunities; adapts to change and feedback.
• Supports Members by addressing needs, assisting purchasing decisions, and promoting Company products and services; adheres to Open Door Policy and Walmart values of respect, integrity, teamwork, and accountability.

Job description

Walmart in Concord NH is seeking a Membership Services Associate to help customers understand Membership benefits, promote products, process Membership upgrades and credit accounts, and participate in sales events.

You will maintain safety standards, handle order fulfillment (Fax n Pull, Click n Pull), secure items, and follow up on out-of-stock needs while delivering attentive Member service aligned with Walmart values.