Member Concierge I

Life Time, Inc.; Westwood (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a dynamic team as a Membership Concierge I, where you will be the welcoming face for members and guests. In this engaging role, you will provide exceptional customer service, build meaningful relationships, and contribute to a vibrant community focused on health and wellness. Your ability to multitask and deliver high-quality service in a fast-paced environment will be key to creating extraordinary experiences. Embrace a fun and healthy work atmosphere while helping others achieve their wellness goals in a supportive and inclusive setting.

Qualifications

• Minimum of 6 months service/reception experience.
• Commitment to serve others and passion for a healthy lifestyle.

Responsibilities

• Operate as the first point of contact for members and guests.
• Assist members with transactions and general account changes.

Skills

Customer Service

Effective Communication

Multi-tasking

Hospitality Mindset

Education

High School Graduate or Equivalent

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.