Member Concierge I

Lifetime; Westwood (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Membership Concierge I to deliver exceptional customer service to members and guests. In this engaging role, you will be the first point of contact, creating a welcoming atmosphere and building valuable relationships that enhance member loyalty. You will thrive in a fun, healthy work environment, educating visitors about club offerings and ensuring they have extraordinary experiences. If you are passionate about promoting a healthy lifestyle and enjoy helping others, this is the perfect opportunity for you to shine.

Qualifications

• Minimum of 6 months service/reception experience required.
• Must complete Concierge Certification upon hire.

Responsibilities

• Act as the first point of contact for members and guests.
• Assist members with transactions and account changes.

Skills

Effective communication skills

Customer service

Multi-tasking

Hospitality mindset

Education

High School Graduate or Equivalent

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred