Member Concierge: Elevate Customer Experience & Vehicle Prep

Flexcar; Lilburn (GA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage day one

401(k) with company match

PTO and holidays

Weekly pay

Uniforms

Job summary

Flexcar in Lilburn, GA is hiring a Member Concierge to deliver a seamless member experience from ordering to return. You will assist members, prepare vehicles for delivery, and resolve issues with speed and care.

The role requires 1–2 years in customer service, excellent communication, and the ability to learn new software. Benefits start day one and regular paid time off and wellness programs accompany your growth.

Qualifications

• 1-2 years of proven experience in a customer service role, preferably in a fast‑paced environment.
• Excellent interpersonal and communication skills.
• Strong problem‑solving and decision‑making abilities.
• Proficient computer skills and ability to learn and navigate new software systems quickly.
• A passion for providing exceptional customer service and dedication to exceeding customer expectations.
• Ability to multitask, prioritize tasks, and work effectively under pressure.

Responsibilities

• This role involves assisting members and their vehicles before, during, and after their time as a Flexcar member to ensure a seamless and positive experience.
• Provide exceptional customer service and support to members throughout the ordering, pickup, delivery, driving, and return process.
• Troubleshoot and resolve customer order and vehicle issues promptly and accurately with a focus on member satisfaction.
• Ensure each vehicle delivered meets Flexcar quality standards and participates in pre-delivery cleaning and preparation.
• Utilize operational systems and tools to manage member interactions, track progress, and maintain accurate records.
• Serve as a product expert by acquiring in‑depth knowledge of the business and staying up to date with features, updates, and processes.
• Greet customers entering the property or at the delivery location and provide information about the company and products.
• Collaborate with cross‑functional teams to ensure a seamless member experience.
• Identify opportunities for process improvement and contribute to customer service initiatives.
• This is a small market operation; you may be assigned other duties by your manager.

Job description

Flexcar in Lilburn, GA is hiring a Member Concierge to deliver a seamless member experience from ordering to return. You will assist members, prepare vehicles for delivery, and resolve issues with speed and care.

The role requires 1–2 years in customer service, excellent communication, and the ability to learn new software. Benefits start day one and regular paid time off and wellness programs accompany your growth.