Member Concierge

Southern Land Company; Franklin (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Southern Land Company is seeking a Member Concierge at Westhaven Golf Club in Franklin, TN. This role focuses on providing exceptional service to members and guests, handling reservations, and supporting the Food & Beverage team. Candidates should have a high school diploma and customer service experience. The position offers competitive pay and benefits, including 401(k) and paid time off. Join a team committed to creating memorable experiences for all members.

Qualifications

• High school diploma or GED required.
• Previous customer service or hospitality experience preferred.
• Basic proficiency in Microsoft Office applications.

Responsibilities

• Greet all members and guests with a welcoming attitude.
• Manage tee times, dining reservations, and member bookings.
• Assist Food & Beverage team during lunch service.

Skills

Strong service mindset with a genuine desire to assist members

Excellent communication and interpersonal skills

Ability to multitask in a fast‑paced environment

Education

High school diploma or GED

Tools

Microsoft Office applications

Job description

Southern Land Company’s Westhaven Golf Club, one of the top family‑centric private clubs in the Nashville area, is seeking a highly motivated, customer‑service focused professional. Westhaven’s service vision of “Creating connections and lasting memories through genuine service at an escape that feels like home” challenges associates to use their passion for their craft to provide members and guests with an unforgettable experience. Associates receive competitive pay, Southern Land’s best‑in‑class benefits, and career growth.

Position Summary

The Member Concierge serves as a key point of contact for members and guests, delivering a warm, professional, and attentive experience. This role primarily supports morning and daytime operations, assisting with reservations, member services, and providing hands‑on support to the Food & Beverage team during lunch service and early‑day activities.

Essential Duties & Responsibilities

• Greet all members and guests with a welcoming and service‑oriented attitude
• Answer incoming phone calls, direct calls appropriately, and take accurate messages when needed
• Manage tee times, dining reservations, and other member bookings
• Perform host/hostess duties during lunch service, including seating and guest flow management
• Handle all to‑go orders efficiently and accurately
• Assist Food & Beverage team with table maintenance, including watering, clearing, and resetting
• Support event setup and breakdown as needed
• Provide members with general club and community information
• Maintain regular and reliable attendance
• Perform additional duties as assigned by management

Schedule Expectations

• Primarily morning and early afternoon shifts
• Availability on weekends and holidays as needed based on club operations

Qualifications

• High school diploma or GED required
• Previous customer service or hospitality experience preferred
• Basic proficiency in Microsoft Office applications

Skills & Competencies

• Strong service mindset with a genuine desire to assist members
• Excellent communication and interpersonal skills
• Ability to multitask in a fast‑paced environment
• Comfortable being on feet for extended periods
• Ability to read and speak English to effectively perform job duties

Physical Requirements

• Frequent standing and walking throughout the shift
• Ability to lift up to 25 pounds
• Regular use of computers and standard office equipment
• Moderate noise level in a dynamic club setting

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401(k) and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.