Member Care & Solutions Specialist

Gesa Credit Union; Spokane (WA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

Dental and Vision Insurance

8 days/year PTO + 10 holidays

401(k) Match

Tuition Assistance

Commuter Benefits

Volunteer Time Off

Product discounts

Engaging Work Environment

Rewards and Recognition

Job summary

Gesa Credit Union in Richland, Spokane, and Lynnwood seeks a Member Contact Center Specialist to deliver exceptional service via phone, email, chat and in-person interactions. You’ll resolve disputes, guide members through digital options, and cross-sell products with empathy and accuracy.

The role requires 2+ years in a contact center and experience in financial services, plus strong communication and teamwork. A high school diploma is required; some college is preferred.

Qualifications

• Minimum 2 years in a contact center environment with increasing responsibilities.
• Experience in a Credit Union or financial institution preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional member service via phone, email, chat and in-person channels.
• Assist with disputes around debit/credit cards and fraud.
• Educate members on digital and self-service options and cross-sell products.
• Resolve complex inquiries with empathy and timely follow-up.
• Meet or exceed KPIs and quality scores.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Financial literacy

Education

High school diploma

Some college preferred

Bachelor's degree desirable

Tools

Microsoft Office

Call center software

CRM familiarity

Job description

Gesa Credit Union in Richland, Spokane, and Lynnwood seeks a Member Contact Center Specialist to deliver exceptional service via phone, email, chat and in-person interactions. You’ll resolve disputes, guide members through digital options, and cross-sell products with empathy and accuracy.

The role requires 2+ years in a contact center and experience in financial services, plus strong communication and teamwork. A high school diploma is required; some college is preferred.