Member CARE Representative

Westreet-Credit-Union; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Westreet-Credit-Union seeks friendly, member-focused individuals to join our MemberCARE team as Call Center Agents. You will be the heart of our member service experience, delivering courteous, professional assistance and resolving inquiries with empathy.

Ideal candidates have 1-2 years of customer service experience, a high school diploma or better, and a willingness to learn and grow. Call center experience is a plus; equal opportunity employer.

Qualifications

• High School diploma or better.
• 1-2 years of customer service experience.
• Call center experience preferred.

Responsibilities

• Provide member-centered service over the phone.
• Deliver superior member experience in the CARE center environment.

Skills

Professionalism

Problem solving

Learning mindset

Discernment

Education

High School or better

Job description

Welcome! We are excited that you are interested in a career with WeStreet Credit Union. Our credit union is rich in history, loyal membership, and community presence. Behind the scenes, we’re an impactful alliance of sound business practices, visionaries, innovation, and sustainability. We are eager to be partners with upwardly mobile individuals willing to exercise our core values, demonstrate initiative, and further personal and professional goals.

Our MemberCARE Representatives (Call Center Agents)will be enthusiastic, member-focused, passionate, and caring.They will be more to the credit union than the voice of our call center - they will be the heart and soul of our member service experience, the essence of what makes us unique. If you're ready to use your professional demeanor, courteous approach, and excellent communication skills to deliver a superior experience for every member you engage with, we invite you to thrive within our CARE center environment.

Candidates looking to interview for this role should be ready to talk about:

• Professionalism
• Solution and resolution skills
• Desire to learn and grow
• Willingness to exercise exceptional discernment skills
• Readiness to champion their role and have a good time doing it!

Qualifications

Education

Required

High School or better.

Experience

Required

1-2 years:

1-2 years:

Customer Service

Preferred

Call Center Experience a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.