Member CARE Representative

WeStreet; Tulsa (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

WeStreet Credit Union in Tulsa, OK is seeking MemberCARE Representatives to be the heart of our member service experience. You will engage with members with a professional demeanor, courteous communication, and a caring approach to deliver superior service.

Candidates should be prepared to discuss professionalism, problem-solving, willingness to learn, and discernment, and enjoy helping members while thriving in a CARE center environment.

Qualifications

• High School diploma or better.
• 1-2 years of customer service experience.
• Call Center Experience a plus.

Responsibilities

• Be enthusiastic, member-focused and caring; serve as the heart of our member service experience.
• Deliver a superior experience for every member you engage with in the CARE center environment.

Skills

Customer Service

Professionalism

Communication Skills

Education

High School or better

Job description

Welcome! We are excited that you are interested in a career with WeStreet Credit Union. Our credit union is rich in history, loyal membership, and community presence. Behind the scenes, we’re an impactful alliance of sound business practices, visionaries, innovation, and sustainability. We are eager to be partners with upwardly mobile individuals willing to exercise our core values, demonstrate initiative, and further personal and professional goals.

Our MemberCARE Representatives (Call Center Agents)will be enthusiastic, member-focused, passionate, and caring.They will be more to the credit union than the voice of our call center - they will be the heart and soul of our member service experience, the essence of what makes us unique. If you're ready to use your professional demeanor, courteous approach, and excellent communication skills to deliver a superior experience for every member you engage with, we invite you to thrive within our CARE center environment.

Candidates looking to interview for this role should be ready to talk about:

• Professionalism
• Solution and resolution skills
• Desire to learn and grow
• Willingness to exercise exceptional discernment skills
• Readiness to champion their role and have a good time doing it!

Qualifications

Education

Required

High School or better.

Experience

Required

1-2 years:

1-2 years:

Customer Service

Preferred

Call Center Experience a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.