Member Care & Growth Manager (Chicago, IL)

Enarahealth; Chicago (IL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Enarahealth in Chicago is seeking a Membership Care and Growth Manager to grow, engage, and advocate for patients enrolled in the Enara program. You will oversee onboarding, care, and education at partner clinics, using 1:1 sessions, testimonials, and outreach to clinics to expand memberships.

You will manage daily CRM workflows, collaborate with the partner success team and clinical providers, and help ensure a consistent patient experience across markets, including virtual onboarding of

Qualifications

• Minimum of 1 year healthcare-related work experience.
• 2–4 years in sales/healthcare outreach or related fields.
• Strong communication and customer experience focus.
• Experience with EMR and mobile apps is preferred.
• Hybrid role traveling to Chicago a few times per week.

Responsibilities

• Onboard and educate prospective patients in local partner clinics.
• Perform simple non-invasive diagnostic procedures and data entry.
• Contact patients for follow-up visits and schedule appointments.
• Engage with clinic partners to streamline workflows and patient experience.
• Organize community events with Marketing teams.
• Maintain and engage member base to drive outcomes and testimonials.
• Serve as primary contact for member issue resolution.
• Travel to Chicago a few times per week for hybrid work.

Skills

Healthcare experience

Sales experience

Project management

Google Suite

Communication skills

Customer focus

EMR familiarity

Independent work

Curiosity/initiative

Obesity medicine interest

Tools

EMR systems

Mobile apps

Job description

About Enara

Enara is a world‑renowned obesity and medical weight loss start‑up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote, our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem, with a current focus on small to medium sized medical groups and clinics. With over 14,000 members, we deliver world‑leading 16%+ weight loss sustained over 3 years, providing life‑changing care and redesigning the clinic‑patient experience. We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, and many prominent angels in Silicon Valley.

Team Values

• Empathy (First) – Every patient’s journey is unique, and we approach each with compassion and understanding, always treating patients with dignity.
• Empowerment (Through Partnership) – Patients are partners in their health journey. We strive to educate, motivate, and support them at every step.
• Respect for Diversity – We embrace and honor the unique backgrounds, cultures, and identities of every individual, fostering an environment of inclusion and understanding.
• Innovation (for Change) – We’re committed to challenging the status quo in healthcare, advancing technology and protocols to create sustainable health outcomes.
• Service – Heart of Service – With humility and purpose, we dedicate ourselves to serving others, putting compassion and commitment at the heart of everything we do.

The Role

As a Membership Care and Growth Manager, you will grow, engage, and advocate for patients joining the Enara program. This position oversees the member onboarding experience, care, and education at our partner clinics. You will use a variety of media to generate new memberships, including 1:1 education sessions, collecting and sharing member testimonials, reaching out and maintaining relationships with referring clinics, exhibiting at local health fairs, and organizing member and provider‑facing events. You will also manage Enara’s overall workflow onsite, working closely with our partner success manager and the clinical provider team to ensure a consistent patient experience, and educate clinic providers who want to understand more about Enara’s program. Additionally, you will support virtual onboarding of referrals and leads across markets, working daily within our CRM on lead and referral engagement tasks as assigned by leadership.

• Onboarding and educating prospective patients in our local partner clinics.
• Performing simple non‑invasive diagnostic procedures and adhering to billing/data entry procedures.
• Contacting patients for follow‑up visits and booking appointments.
• Educating and engaging with our clinic partners to streamline workflows and optimize member experience.
• Organizing and setting up community events with help from Enara and Partner Marketing teams.
• Maintaining and engaging with our member base to drive clinical outcomes, testimonials, reviews, and goodwill.
• Educating community clinics around our partners on Enara’s offerings.
• Serving as the primary point of contact for member issue resolution and provider office escalations.
• Resolving customer complaints and implementing improvements to avoid recurrence.
• Collaborating with internal teams to provide regular status on member experience and partner experience within the clinic setting.
• Serving as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others.

Qualifications

• Minimum of 1 year related work experience in healthcare.
• Minimum of 2-4 years of experience in sales, healthcare/health plan sales, outside sales, marketing, grassroots community engagement, or member/patient outreach.
• Demonstrated ability to manage multiple projects within specified timelines and quality standards.
• Working proficiency in Google Suite (Documents/Sheets/Forms).
• Exceptional written, verbal and communication skills required to provide clear and concise directions to internal team and patients/clients.
• Strong sense of, and commitment to, customer experience.
• Strong proficiency and experience with medical technology including EMR and mobile apps.
• Comfortable working independently, seeking answers with initiative and curiosity, and speaking up when something doesn’t make sense.
• Mission‑driven, results‑oriented and dedicated to making a difference in the lives of the population we serve.
• Passionate about obesity medicine, nutrition, fitness, behavioral health.
• Must be able to travel into Chicago a few times a week. This is a hybrid (both remote and in‑clinic) position.