Member Care & CRM Specialist for Events & Support

Specialty Equipment Market Association (SEMA); Diamond Bar (CA); On-site; USD 68,770,000 - 74,501,000; Full time

Job summary

SEMA seeks a Customer Care Representative to deliver high-quality support to members, exhibitors, and industry professionals. You will handle inquiries via phone, email, and CRM, assist with onboarding, renewals, and show operations, and maintain accurate member data.

The role requires strong communication, the ability to work across multiple systems, and a proactive approach to problem-solving. Salary: $24-$26 per hour; on-site in California.

Qualifications

• 2+ years in customer service, call center, or client support environment.
• Experience with CRM systems; Salesforce or Nimble a plus.
• Experience in association, events, or membership-based orgs preferred.
• Strong verbal and written communication; detail-oriented.
• Ability to handle high-volume workloads across multiple systems.

Responsibilities

• Deliver high-quality customer experience across phone, email, and CRM platforms.
• Resolve inquiries on first contact when possible and escalate when needed.
• Support member onboarding, renewals, and account verification.
• Maintain accurate customer records in CRM; support data reporting.
• Assist with exhibitor registration, show logistics, and deadlines.

Skills

Customer service

CRM experience

Communication skills

High-volume workload

Attention to detail

Multi-system proficiency

Adaptability

Learning mindset

Education

High school diploma or equivalent

Experience in associations/events

Tools

Salesforce CRM

Nimble CRM

Job description

SEMA seeks a Customer Care Representative to deliver high-quality support to members, exhibitors, and industry professionals. You will handle inquiries via phone, email, and CRM, assist with onboarding, renewals, and show operations, and maintain accurate member data.

The role requires strong communication, the ability to work across multiple systems, and a proactive approach to problem-solving. Salary: $24-$26 per hour; on-site in California.