Member Associate / Front Desk

Scenthound; Stuart (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Scenthound is seeking a passionate Member Associate to enhance membership sales while delivering exceptional customer service. This role offers a direct career growth path to management positions and requires sales and customer service experience. Ideal candidates are outgoing, self-motivated, and dog lovers eager to advance their careers.

Benefits

Competitive hourly base pay, plus tips

Sales bonuses

Weekly paychecks

Merit-based pay increases

Complimentary service membership

Health / dental / vision / & free life-insurance options

Qualifications

• Sales experience and confidence, especially in membership sales.
• Customer service experience in retail or restaurant.
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage cash drawer and customer records.
• Resolve customer concerns and retain memberships.

Skills

Sales experience

Customer service experience

Computer / Technology proficiency

Attention to detail

Time-management

Job description

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Weekly paychecks
• Merit-based pay increases
• Complimentary service membership
• Health / dental / vision / & free life-insurance options

About the Position :

The Member Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires :

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer / Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For :

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Member Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks :

• Drive membership sales through health and wellness education
• Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
• Add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer - responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities :

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail and organization
• Time-management; Scheduling appointments' and completing tasks efficiently
• Accountability; hold oneself and others to Scenthound standards