Member and Community Engagement Director

YMCA of the USA; Willmar (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

The Kandiyohi County Area Family YMCA is seeking a community-focused leader to serve as our Member and Community Engagement Director. This role provides strategic leadership for membership growth, member engagement, community partnerships, marketing collaboration, and fundraising to advance the YMCA's mission.

You will oversee membership operations, build relationships with schools, healthcare, civic groups, donors, and government agencies, and promote the Y's impact throughout the Willmar area.

Qualifications

• Two years of related experience required.
• Commitment to equal opportunity and affirmative action to achieve a diverse work environment.
• Ability to multitask in person and within programs on a computer.

Responsibilities

• Implement membership strategies to recruit and retain members.
• Create and maintain a welcoming member service desk.
• Recruit, supervise, develop, and evaluate staff and volunteers; foster excellence and accountability.
• Develop strategies to motivate staff and achieve goals.
• Establish new program activities and expand programs within the community.
• Assist in marketing and distribution of program information; process scholarship apps.
• Develop and maintain collaborative relationships with community organizations.
• Assist in fundraising and annual campaign activities.

Skills

Customer service

Sales

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

MS Office

Education

Bachelor's degree in related field

Job description

The Kandiyohi County Area Family YMCA is seeking a community-focused leader to serve as our Member and Community Engagement Director.

Job Description

The Member & Community Engagement Director provides strategic leadership for membership growth, member engagement, community partnerships, marketing collaboration, volunteer engagement, and philanthropic initiatives that advance the YMCA's mission. This position is responsible for creating exceptional member experiences while expanding the YMCA's visibility and impact throughout the community.

The Director oversees membership operations, leads community outreach efforts, develops relationships with businesses, schools, healthcare organizations, civic groups, donors, and government agencies, and plays a key leadership role in fundraising and the Annual Campaign. This individual serves as a visible ambassador for the YMCA, promoting its mission and strengthening community partnerships that enhance organizational sustainability.

Qualifications

• Previous customer service, sales, or related experience; ability to multitask in person and within programs on a computer.
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Bachelor's degree in related field and/or equivalent experience
• At least two years of related experience required
• Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.

Essential Functions

• Implement membership strategies that support recruitment of new members and retention of existing members.
• Create and maintain a member service desk that is welcoming, high-energy, and has a mission of delivering excellent customer service.
• Recruit, supervise, develop, and evaluate staff and volunteers while fostering a culture of excellence, accountability, and relationship building.
• Develop strategies to motivate staff and achieve goals.
• Establish new program activities and expand programs within the community in accordance with strategic and operating plans.
• Assist in the marketing and distribution of program information; may organize and schedule program registrations. Review and process membership and program scholarship applications.
• Develop and maintain collaborative relationships with community organizations.
• Develop and monitor program budget to meet fiscal objectives.
• Assist in Y fundraising activities and special events.
• Model relationship-building skills (including Listen First) in all interactions. Respond to all member and community inquiries and complaints in a timely manner.
• Assist with membership and program committee meetings.
• Learn and utilize Y software for member services and programming needs.
• Researches potential funders (e.g., foundations, corporations) and builds strong, strategic relationships with current and prospective partners inside and outside the Y.
• Develops plans for staff and board member engagement and donation.
• Effectively communicates community benefit and the Y’s impact for all stakeholders (e.g., staff, volunteers, members, community leaders).
• Maintains an efficient and effective tracking and reporting system that supports the financial development efforts of the Y.
• Reports the sources, uses, and management of donated funds to constituents to preserve and enhance confidence in the organization.
• Assists with annual campaign plans.
• Assists with any capital plans.
• Creates vehicles and collateral for ongoing donor appreciation and stewardship.
• Promotes a culture of philanthropy among staff, volunteers, board members, and community stakeholders.
• Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.

Cause-Driven Leadership Competencies

Values: Reinforce the Y’s values within the organization and community

Community: Communicate benefits and impact of the Y’s efforts with stakeholders

Inclusion: Develop strategies to ensure staff and volunteers reflect the community we serve

Relationships: Build and nurture strategic relationships to enhance support of the city

Developing Others: Provide tools and resources for the development of others

Decision-Making: Make sound judgments, and transfer learning from one situation to another

Change Capacity: Demonstrate an openness to change, and seek opportunities in the change process