Member Advocate I

Affinity Development Group; Reno (OH); On-site; USD 22,000 - 26,000; Full time

Job summary

Affinity Development Group is seeking a Member Advocate I to deliver a positive member experience via phone and email. You will ensure requests are processed accurately and timely, while collaborating with teammates to meet departmental goals. The role emphasizes strong communication, efficiency, and reliable attendance.

Expect training and ongoing feedback to maintain high performance; proficiency with MS Office and a typing speed of 35 wpm is beneficial.

Qualifications

• Superior written and verbal communication skills.
• Positive attitude and solid work ethic.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to learn quickly and maintain high performance.
• Excellent comprehension and attendance record.

Responsibilities

• Handles incoming and outgoing calls in a contact center.
• Demonstrates high level of customer service and professionalism.
• Establishes positive rapport with members.
• Maintains detailed records of communications in databases or shared systems.
• Communicates auto programs, promotions, and offers to members.
• May train dealers on promotions and offers.
• May conduct post-purchase promotions surveys.
• Adheres to policies and procedures.

Skills

Communication skills

MS Office

Typing 35 wpm

Attendance

Learning quickly

Customer service

Education

High school diploma or GED

Job description

Job Type

Full-time

SUMMARY

The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with appropriate follow through. This individual is expected to meet departmental objectives by being a responsive team member while using good judgment.

Essential Duties And Responsibilities

• Handles both incoming and outgoing calls in a Contact center environment
• Demonstrate high level of Customer Service skills and professionalism when dealing with members/employees/management
• Establishes positive rapport with members
• Maintains detailed records of Dealer and Member communications in database and/or shared systems as required
• Proficient in working various ancillary projects Continually reviews informational material
• Clearly communicates all Auto Programs including Promotions and Special Offers to members
• May conduct trainings to dealers on promotions and special offers
• May conduct post-purchase promotions surveys with membersAdheres to all established policies and procedures
• May be required to work Contact Center Filter
• Other duties as assigned

Requirements

QUALIFICATIONS

• Superior written and verbal communication skills
• Positive Attitude
• Solid work ethic
• Proficient in MS Office (Word, Excel and Outlook)
• Ability to learn quickly
• Excellent Comprehension skills
• Once training is complete, Quality Monitors scores must meet the min. standards of 95% or above
• Must type a minimum of 35 wpm
• Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Salary Description

$16-19/hour