Member Experience Advocate

Affinity Development Group; Reno (OH); On-site; USD 22,000 - 26,000; Full time

Job summary

Affinity Development Group is seeking a Member Advocate I to deliver a positive member experience via phone and email. You will ensure requests are processed accurately and timely, while collaborating with teammates to meet departmental goals. The role emphasizes strong communication, efficiency, and reliable attendance.

Expect training and ongoing feedback to maintain high performance; proficiency with MS Office and a typing speed of 35 wpm is beneficial.

Qualifications

• Superior written and verbal communication skills.
• Positive attitude and solid work ethic.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to learn quickly and maintain high performance.
• Excellent comprehension and attendance record.

Responsibilities

• Handles incoming and outgoing calls in a contact center.
• Demonstrates high level of customer service and professionalism.
• Establishes positive rapport with members.
• Maintains detailed records of communications in databases or shared systems.
• Communicates auto programs, promotions, and offers to members.
• May train dealers on promotions and offers.
• May conduct post-purchase promotions surveys.
• Adheres to policies and procedures.

Skills

Communication skills

MS Office

Typing 35 wpm

Attendance

Learning quickly

Customer service

Education

High school diploma or GED

Job description

Affinity Development Group is seeking a Member Advocate I to deliver a positive member experience via phone and email. You will ensure requests are processed accurately and timely, while collaborating with teammates to meet departmental goals. The role emphasizes strong communication, efficiency, and reliable attendance.

Expect training and ongoing feedback to maintain high performance; proficiency with MS Office and a typing speed of 35 wpm is beneficial.