Member Advisor

Build My Great Team® by Atticus®; Town of Florida (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus opportunities

Health, Dental, Vision Insurance

Paid vacation and holiday time

Phone and internet reimbursement

Job summary

A coaching firm for law practices is seeking a Member Advisor to provide exceptional support to law firm owners. The member advisor will engage proactively with members by managing onboarding, guiding through coaching programs, and coordinating events. This remote position requires excellent communication skills and strong organizational abilities. A background in client service is preferred, and the role offers a competitive salary range of $55,000 - $65,000 along with several benefits including health insurance and paid vacation.

Qualifications

• Background in client service, relationship management, or program coordination preferred.
• Familiarity with law firm operations is a plus.
• Ability to work independently and as part of a collaborative team.

Responsibilities

• Respond to daily member inquiries via phone and email.
• Conduct monthly check-ins to track progress with members.
• Prepare for quarterly coaching sessions both virtual and in-person.

Skills

Excellent communication skills

Strong organizational abilities

Multitasking

Attention to detail

Proactive and self-motivated

Client service

Relationship management

Tools

Microsoft Office Suite

Adobe Acrobat

Zoom

Job description

Remote with In-Person Support as needed

Atticus, Inc.

Guiding Members Forward. Supporting Great Practices.

About Us

At Atticus, Inc., we empower law firm owners to build profitable, fulfilling practices while achieving personal and professional growth. Our coaching programs provide the tools and guidance to overcome business challenges, improve profitability, and achieve sustainable success. We foster a dynamic and supportive work environment where every team member plays a critical role in advancing our mission.

Job Summary

The Member Advisor is an essential part of the Atticus team, delivering exceptional support to law firm owners enrolled in our coaching programs. This role involves proactively engaging members, managing onboarding, and coordinating events to ensure member success. Working closely with facilitators, members, and internal teams, the Member Advisor strives to make every member's journey with Atticus smooth, empowering, and impactful.

Key Responsibilities

Member Support

• Respond to daily member inquiries via phone and email, offering guidance and resources.
• Provide tailored recommendations to support members' progress toward their goals.
• Help members stay accountable to their commitments and provide supplemental coaching between quarterly sessions.

Member Engagement & Retention

• Conduct monthly 30-minute check-ins to track progress, document notes, and offer targeted support.
• Manage communications related to events, sessions, and program details, keeping members informed and engaged.
• Facilitate smooth transitions between Atticus coaching programs to maintain high member satisfaction.

Quarterly Program Sessions

• Prepare for and support virtual or in‑person quarterly coaching sessions.
• Develop content for sessions, including worksheets and presentations, to enhance learning.
• Coordinate logistics for events, including A/V setup and catering orders.
• Provide real‑time support to facilitators and participants during sessions and handle post‑session follow‑up.

Internal Collaboration & Special Projects

• Collaborate with other Member Advisors and facilitators on member‑focused initiatives.
• Maintain detailed member records and track program performance and retention metrics.
• Assist with content development for future coaching programs.

Onboarding New Members

• Conduct orientation calls to gather information about new members and their firms.
• Guide new members through the onboarding process to set them up for a successful journey with Atticus.
• Keep member profiles up-to-date and coordinate personalized coaching plans.

Requirements

• Excellent communication skills, particularly via phone and email.
• Strong organizational and time‑management abilities.
• Skilled multitasker with keen attention to detail.
• Proactive, self‑motivated, and professional.
• Proficient in Microsoft Office Suite (Outlook, OneNote, Teams, SharePoint, PowerPoint), Adobe Acrobat, and Zoom.
• Background in client service, relationship management, or program coordination preferred.
• Familiarity with law firm operations is a plus.
• Ability to work independently and as part of a collaborative team.
• Commitment to meeting KPIs and performance metrics set by leadership.

Benefits

• Competitive salary: $55,000 - $65,000, commensurate with experience
• Performance bonus opportunities
• Remote work with some in‑person meeting requirements
• Health, Dental, Vision Insurance
• Simple IRA with company match
• Paid vacation and holiday time
• Balanced work/life environment
• Phone and internet reimbursement

How to Apply

Please submit your resume and a cover letter detailing your qualifications and interest in the Member Advisor role through our application platform. We will reach out to candidates we wish to move forward with.