Member Advisor

Financial-Partners-Credit-Union; Downey (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Financial Partners Credit Union in Downey, CA seeks a Member Advisor to deliver exceptional service, understand member needs, and provide tailored solutions to enhance the member experience. You will maintain accurate records, collaborate with internal teams to resolve issues, educate members on new offerings, and support enrollment and renewal while upholding the credit union’s mission and values.

Strong communication, attention to detail, and CRM familiarity are valued; Spanish bilingual

Qualifications

• High school diploma or equivalent.
• 2-3 years of proven experience in a customer service or advisory role within financial services or banking.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and maintain attention to detail.
• Proficiency with basic computer applications and data entry.
• Preferred: Associate/Bachelor’s degree in Business, Communications, or related field.
• Preferred: Experience in membership-based organizations or financial services.
• Familiarity with CRM software and member management systems.
• Bilingual abilities, particularly in Spanish, are a plus.

Responsibilities

• Respond promptly and professionally to member inquiries via phone, email, and in-person interactions.
• Assess member needs and provide appropriate guidance on products, services, and policies.
• Maintain accurate and up-to-date member records in the database.
• Collaborate with internal teams to resolve complex member issues and elevate when necessary.
• Educate members on new offerings, benefits, and updates to enhance their experience.
• Identify opportunities to improve service processes and contribute feedback to management.
• Support membership enrollment and renewal processes, ensuring compliance with organizational standards.

Skills

Communication skills

Multitasking

Attention to detail

Data entry

CRM software

Education

High school diploma or equivalent

Associate/Bachelor’s degree in Business/Communications

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Downey, CA, US

6 days ago Requisition ID: 1050

Salary Range: $22.00 To $30.00 Hourly

For almost 90 years, Financial Partners Credit Union has provided banking services to Californians . With generally lower loan rates, higher savings rates, and lower fees than the big banks, we emphasize value while delivering the highest levels of service to our members.

What makes us different from a bank? Part of it is our not-for-profit, cooperative structure. Financial Partners is owned by our members, not Wall Street, so we’re committed to doing what’s best for you, rather than the bottom line.

At the same time, we truly believe that focusing on service and member satisfaction is the right thing to do. Our members aren’t just figures on a balance sheet-our mission is to build lifetime financial partnerships.

Since our humble beginnings, we're over $2.2 billion in assets, with 93,000 members, and branches across California, from South San Francisco to San Diego. But one thing hasn’t changed since eight aviation workers pooled $900 in 1937 to launch Financial Partners: our focus on saving money, making money, and saving time for our members.

About the Role:

As a Member Advisor, you will serve as a primary point of contact for members, providing exceptional service and support to enhance their overall experience. Your role is critical in understanding member needs, offering tailored solutions, and fostering long-term relationships that promote member satisfaction and loyalty. You will collaborate closely with various departments to ensure members receive accurate information and timely assistance. By proactively addressing inquiries and resolving issues, you contribute to the continuous improvement of service delivery. Ultimately, your efforts will help drive member engagement and support the organization's mission to deliver outstanding value to its community.

Minimum Qualifications:

• High school diploma or equivalent.
• 2-3 years of proven experience in a customer service or advisory role within financial services or banking.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and maintain attention to detail.
• Proficiency with basic computer applications and data entry.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Communications, or related field.
• Experience working in membership-based organizations or financial services.
• Familiarity with CRM software and member management systems.
• Conflict resolution and problem-solving skills.
• Bilingual abilities, particularly in Spanish, to support diverse member populations.

Responsibilities:

• Respond promptly and professionally to member inquiries via phone, email, and in-person interactions.
• Assess member needs and provide appropriate guidance on products, services, and policies.
• Maintain accurate and up-to-date member records in the database.
• Collaborate with internal teams to resolve complex member issues and elevate when necessary.
• Educate members on new offerings, benefits, and updates to enhance their experience.
• Identify opportunities to improve service processes and contribute feedback to management.
• Support membership enrollment and renewal processes, ensuring compliance with organizational standards.

Skills:

In this role, strong communication skills are essential for effectively interacting with members and understanding their unique needs. Organizational skills help manage multiple inquiries and maintain accurate records, ensuring a seamless member experience. Problem-solving abilities enable you to address and resolve member concerns efficiently, often requiring collaboration with other departments. Proficiency with technology, including CRM systems, supports accurate data management and tracking of member interactions. Additionally, interpersonal skills foster trust and rapport, which are vital for building lasting relationships and promoting member retention.