Member Account Representative I

Tryco Electric LLC; Marana (AZ); On-site; USD 83,469,000 - 87,850,000; Full time

Benefits offered by this job

Pension Plan (at no cost to the emplee

401(k) plan with employer matching

Medical, vision, dental, and life保险

MTO/Catastrophic Leave

Holiday pay

Wellness programs

Tuition assistance

Job summary

Trico Electric Cooperative in Marana, Arizona, is seeking a Member Account Representative I to join a high-performance member services team. You will handling account openings and closures, answer member questions and provide accurate account information in a fast-paced call center environment.

The role emphasizes relationship-building, attention to detail, and delivering 5‑star customer service while maintaining up-to-date member accounts.

Qualifications

• A high school diploma or equivalent with a minimum of 2 years' experience in customer service, billing, collection, sales and data entry.
• Experience with MS Office applications, such as word and excel.
• Ability to operate a 10-key calculator by touch and explain bill calculations, monthly usage, and seasonal differences.
• Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with members.
• Strong verbal and written communication skills, the ability to communicate with members on phone, live chat and/or e-mail.
• Work with minimal supervision and irregular and/or overtime hours as required.
• Previous experience in an Electric Utility or Cooperative call center.

Responsibilities

• The Member Account Representative I plays a vital role on a high-performance, member-focused team in a fast-paced call center environment. This position is the frontline connection between Trico and its members, delivering outstanding service by handling account openings and closures, answering member questions, and providing accurate account information.

Skills

Customer service

Billing & collections

Data entry

MS Office

10-key calculator

Communication

Multitasking

Overtime availability

Call center experience

Electric Utility experience

Education

High school diploma or equivalent

Job description

Member Account Representative I

Member Services & Energy Solutions - Marana, Arizona

Department

Member Services & Energy Solutions

Employment Type

Full-Time

Compensation

$29.13-$30.66

Hourly Wage

$29.13-$30.66

Posting Period

Tuesday August 18th- Tuesday September 1st

Cooperative Expectations

We are committed to fostering a culture of excellence, where employees are empowered to grow, collaborate, and contribute to meaningful work. Just as we strive to provide 5-star customer service to our members, we also hold ourselves to the highest standards in how we work and support one another.

What You Will Do

The Member Account Representative I plays a vital role on a high-performance, member-focused team in a fast-paced call center environment. This position is the frontline connection between Trico and its members, delivering outstanding service by handling account openings and closures, answering member questions, and providing accurate account information. With a strong focus on relationship-building and attention to detail, this role helps ensure member satisfaction while maintaining accurate and up-to-date member accounts.

What You Bring To Trico

• A high school degree or equivalent with a minimum of 2 years' experience in customer service, billing collection, sales and data entry. Experience in a service-oriented organization is preferred.
• Experience with MS Office applications, such as word and excel.
• Ability to operate a 10-key calculator by touch and strong math skills with the ability to explain bill calculations, monthly usage, and seasonal differences.
• Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with members.
• Strong communication skills both verbal and written, the ability to communicate with members on phone, live chat and/or e-mail.
• Work with minimal supervision and irregular and/or overtime hours as required.
• Previous experience in an Electric Utility or Cooperative call center.

Why work at Trico

Trico Electric Cooperative is a member-owned, not-for-profit, distribution cooperative headquartered in Marana, Arizona. We service more than 55,000 Members in rural areas surrounding the City of Tucson across three counties in southern Arizona. Trico is dedicated to making a difference in the communities we serve by providing our Members cost-effective and sustainable energy solutions. In our pursuit of excellence, Trico seeks innovative ways to enhance utility services, ensuring they align with the dynamic needs of our communities. We understand the importance of staying ahead of the curve and are dedicated to exploring cutting-edge solutions that redefine the provision of critical resources. Our present and future success depends on the creative and dedicated employees of our company who demonstrate Trico's Core Values of: Service, Dependability, Innovation, and Integrity.

What We Offer

Trico’s success is rooted in our employees’ talent, well-being, health, and safety. As an electric cooperative and utility, our role in the community is vital, and we recognize the value of a high-achieving and diverse workforce to serve our Members.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Medical, vision, dental, and life insurance
• MTO/Catastrophic Leave
• Holiday pay
• Wellness programs (including access to a recreation and fitness facility)
• Tuition assistance for both undergraduate and graduate programs

Equal Opportunity Employer Statement

Trico Electric Cooperative, Inc. is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, Members, and the communities we serve, Trico is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, Trico considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Work Authorization

All candidates must be legally authorized to work in the United States without sponsorship. Trico does not sponsor employment-related visas.