Megaprojects Launch & Operations Manager

Herc Rentals; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical & dental

401(k) match

Paid time off

Life insurance

Job summary

Herc Rentals is seeking a ProSolutions Mission Critical Manager to oversee full lifecycle management of Mega Projects and On-Site operations across multiple locations. This role bridges Sales, Operations, and Facilities to ensure launches, staff training, and stabilized processes, while proactively addressing critical branch or market issues.

You will lead ramp-up and stabilization efforts, conduct routine project reviews, manage staffing and fleet quality, and support recruiting and coaching to

Qualifications

• Bachelor’s degree in business or related field.
• 5 years of equipment rental leadership experience.
• Proficiency in operational systems and tools (Rental Man, FAST, Oracle, etc.).

Responsibilities

• Collaborate with Field Operations Team leadership to scope, plan, and execute launch and support plans for Mega Projects and On-Sites.
• Serve as the primary liaison between Sales, Operations, and Facilities to ensure successful project ramp-up and stabilization.
• Own the lifecycle of assigned projects, delivering operational and customer service excellence.
• Conduct regular project reviews, including monthly and quarterly deep dive visits.
• Perform on-site self-evaluations to identify root causes of issues and develop action plans.
• Address staffing, facility/yard, fleet quality, and customer support issues.
• Support Branch Manager, Shop Supervisor, and Sales Team to elevate performance and provide solutions.
• Directly support staff recruiting, onboarding, and coaching to supplement BM/AM/DMs.
• Conduct follow-up visits to ensure continuous improvement.
• Assist with fleet, service and maintenance, and sales support as needed.
• Lead planning and launch activities to deliver efficient, well-staffed, and well-trained On-Site operations.
• Conduct quarterly self-review audits with Branch Managers.
• At SVP discretion, provide immediate support to branches or markets in critical need status.

Skills

Leadership

Communication

Coaching

Travel up to 75%

Education

Bachelor's degree

Tools

Rental Man

FAST

Oracle

Job description

Herc Rentals is seeking a ProSolutions Mission Critical Manager to oversee full lifecycle management of Mega Projects and On-Site operations across multiple locations. This role bridges Sales, Operations, and Facilities to ensure launches, staff training, and stabilized processes, while proactively addressing critical branch or market issues.

You will lead ramp-up and stabilization efforts, conduct routine project reviews, manage staffing and fleet quality, and support recruiting and coaching to