Meetings & Events Concierge

Montage International; Big Sky (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Montage International in Big Sky, MT, is seeking a proactive Banquet Operations team member to support meetings, weddings, and events on site. You will prepare materials, assist with shipping, and ensure signage and room setups meet planners’ expectations.

Success requires strong guest service, multitasking, and clear communication skills. Prior hotel or resort experience and event planning exposure are preferred; this role offers growth within Montage’s hospitality family.

Qualifications

• High school or equivalent education required.
• Minimum 1–2 years in a hotel or resort environment.
• Must have at least 2 years’ customer service experience.
• Must have 1 year event planning experience.

Responsibilities

• Preparing all meeting materials for pre-conference meetings.
• Assisting with shipping and receiving of event materials or equipment.
• Assisting banquets with refreshing all conference spaces.
• Making all necessary signage for guests and meeting planners.
• Ensuring all requests in Banquet Event Orders are delivered.
• Directing guests to correct event areas and functions.
• Assisting guests and meeting planners with any special requests.
• Assisting with proper delivery of amenities.
• Communicating with Purchasing/Delivery Department regarding shipping and receiving of group boxes.
• Posting proper group charges to correct master accounts.
• Act as a liaison between Meeting Planner, Event Management, Banquet Culinary team and the service staff.
• Manage Banquet Department administrative functions.

Skills

Communication

Customer service

Event planning

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

ESSENTIAL FUNCTIONS

• Preparing all meeting materials for pre-conference meetings
• making copies for guests using the conference space
• Assisting with shipping and receiving of event materials or equipment
• Assisting banquets with refreshing all conference spaces
• Making all necessary signage for guests and meeting planners
• Keeping track of group breaks and communicating to banquets and to Housekeeping Public Area teams
• Ensuring all requests in Banquet Event Orders (BEO’s) are delivered
• Directing guests to correct event areas and functions
• Assisting guests and meeting planners with any special requests
• Assisting with proper delivery of amenities
• ensuring proper room table set-ups and equipment are in the correct meeting rooms
• Communicating with Purchasing/Delivery Department regarding shipping and receiving of group boxes
• posting proper group charges to correct master accounts
• assisting with bride and groom’s rooms
• accurately tracking wedding gifts for guests
• assisting with ceremony set-up and clean-up of bridal suite
• creating doors signs and placing the door signs at the correct rooms
• Act as a liaison and maintain open lines of communications between Meeting Planner, Event Management, Banquet Culinary team and the service staff to provide the highest level of service.
• Manage Banquet Department administrative functions including; performing daily time edits; making food signs for daily events; making proper changes in Banquet BEO book; calling vendors and ordering rental equipment as specified by Banquet BEO’s; executing accurate banquet payroll; assisting banquet team as needed.

QUALIFICATIONS

• High school or equivalent education required
• Minimum of one to two years of experience in a hotel or resort environment
• Must have minimum 2 years’ experience in customer service
• Must have 1 year event planning experience
• Must be able to multitask and keep direction
• Must have acute attention to detail
• Must have exceptional written and verbal communication skills and be able to use Microsoft Office.

PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.