MEETING COORDINATOR

Compass Group USA; Spring (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Paid Time Off

Retirement Plan

Employee Assistance Program

Job summary

Flik Hospitality Group in Houston, TX is seeking a Receptionist & Meeting Coordinator to deliver exceptional customer experiences, handle reception duties, and coordinate meetings and reservations with internal service teams. The role requires strong organization, communication, and hospitality expertise to ensure seamless event execution.

The ideal candidate will manage conference services, assist with room setups, catering, AV needs, and maintain accurate records.

Qualifications

• Associate or Bachelor’s Degree in hospitality, communications, or related field preferred.
• Minimum two years of hospitality, conference services, customer service, or related experience.
• Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Outstanding customer service skills with a commitment to creating positive client and guest experiences.
• Excellent verbal and written communication skills, including the ability to deliver customer-friendly communications.
• Comfortable presenting information and speaking in front of groups.
• Strong organizational, interpersonal, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently, prioritize effectively, make sound decisions, and exercise good judgment.
• Adaptable and flexible with the ability to anticipate business needs, respond to changing priorities, and maintain a high level of customer support.
• Knowledge of hospitality and event industry trends and best practices.

Responsibilities

• Serve as the primary point of contact for clients, residence, and visitors by answering phones, making reservations, and providing exceptional customer service.
• Manage conference services reservations and room schedules through the reservation system, responding promptly to customer requests and inquiries.
• Coordinate meetings, providing consultative support on room setups, catering, audio-visual needs, and event logistics.
• Serve as a subject matter expert for conference and meeting spaces, answering site-specific questions and conducting facility tours as needed.
• Greet guests, provide directional assistance, and create a welcoming and professional environment at the reception desk.
• Maintain and update client, reservation, and event information within databases and reservation systems, ensuring accuracy and completeness.
• Monitor and respond to emails within shared conference services mailboxes in a timely and professional manner.
• Communicate meeting & event details and requirements to Conference Services, Catering, Audio Visual, and other operational departments to ensure seamless event execution.
• Verify conference room setups, layouts, and audio-visual equipment meet client specifications and event requirements prior to arrival.
• Perform additional duties and special projects as assigned by management.

Skills

Customer service

Verbal and written communication

Public speaking

Organization

Interpersonal skills

Problem solving

Independent work

Adaptability

Industry knowledge

Education

Associate or Bachelor’s Degree in hospitality, communications, or related field

Tools

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

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What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

This role is responsible for delivering exceptional customer experiences while conducting reception duties and coordinating meetings & reservations. This role serves as a point of contact for clients and visitors by managing meeting logistics and room scheduling to ensure seamless event execution. The Receptionist & Meeting Coordinator works closely with internal service teams to communicate meeting requirements, maintain accurate reservation and event records, and ensure meeting spaces are prepared according to client specifications. The ideal candidate is highly organized, customer-focused, technologically proficient, and capable of managing multiple priorities in a hospitality and conference environment. Strong communication skills, attention to detail, and the ability to adapt to changing business needs are essential for success in this role.

Key Responsibilities

• Serve as the primary point of contact for clients, residence, and visitors by answering phones, making reservations, and providing exceptional customer service.
• Manage conference services reservations and room schedules through the reservation system, responding promptly to customer requests and inquiries.
• Coordinate meetings, providing consultative support on room setups, catering, audio-visual needs, and event logistics.
• Serve as a subject matter expert for conference and meeting spaces, answering site-specific questions and conducting facility tours as needed.
• Greet guests, provide directional assistance, and create a welcoming and professional environment at the reception desk.
• Maintain and update client, reservation, and event information within databases and reservation systems, ensuring accuracy and completeness.
• Monitor and respond to emails within shared conference services mailboxes in a timely and professional manner.
• Communicate meeting & event details and requirements to Conference Services, Catering, Audio Visual, and other operational departments to ensure seamless event execution.
• Verify conference room setups, layouts, and audio-visual equipment meet client specifications and event requirements prior to arrival.
• Perform additional duties and special projects as assigned by management.

Desired Qualifications

• Associate or Bachelor’s Degree in hospitality, communications, or another related field preferred
• Minimum two years of hospitality, conference services, customer service, or related experience.
• Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Outstanding customer service skills with a commitment to creating positive client and guest experiences.
• Excellent verbal and written communication skills, including the ability to deliver customer-friendly communications.
• Comfortable presenting information and speaking in front of groups.
• Strong organizational, interpersonal, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently, prioritize effectively, make sound decisions, and exercise good judgment.
• Adaptable and flexible with the ability to anticipate business needs, respond to changing priorities, and maintain a high level of customer support.
• Knowledge of hospitality and event industry trends and best practices.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Flik Hospitality Group

JEANNE M LANE

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Nearest Major Market: Houston
Job Segment: Receptionist, Customer Service, Administrative