Meeting & Conference Manager - 1431387

Compass Group USA; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Compass Group USA is seeking a Meeting & Conference Manager to create a welcoming environment for clients and staff. This role includes managing customer support, coordinating catering services, and ensuring smooth operations in all meeting spaces. Ideal candidates will have experience in client service within a hospitality environment and possess strong communication and organizational skills.

Qualifications

• Experience in a client service or hospitality environment is preferred.
• Knowledge of culinary and menu planning is a plus.
• Must be punctual, dependable, and dedicated to operational excellence.

Responsibilities

• Provide customer support and ensure a welcoming atmosphere.
• Coordinate catering services and manage meeting setups.
• Handle communication with vendors and facilities teams.

Skills

Customer support

Communication

Organization

Education

2-3 years experience in client service/reception

Job description

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Community Manager is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.

Responsibilities

• Provide high-level internal and external customer support with a warm welcome and seamless.
• Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events.
• Work closely with building management and hard services team to schedule preventative maintenance and general office repairs.
• The role will require to enter work orders and follow up with the facilities team.
• Culinary, menu planning and food service knowledge is an added value.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
• Set up catering and breaking down a catering event.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• May serve as point of contact for external vendors/service providers.
• Catering set-up knowledge & ServSafe Certified preferred.
• Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.
• Effectively solve space or amenities related issues to ensure an elevated agency experience.
• Work with EMS or any other Space Management Tool.
• Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.
  
  

Key Competencies

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology/equipment.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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