Meeting and Events Planner

Compass Group USA; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, seeks a Meeting and Events Planner in New York. You will lead a team of coordinators and receptionists, ensuring exceptional guest services for our conference center.

You will collaborate with Sales Training, AV, F&B, and space management to reserve rooms, arrange trainings, and monitor service quality, while reporting to the General Manager on operations and performance.

Qualifications

• Bachelor’s degree preferred but not necessary if candidate has related conference services experience
• Have at least two years hotel or conference center experience
• Abreast of industry trends
• Superior quantitative, oral and written communications and problem-solving skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to high standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Responsibilities

• Plans and communicates to all departments the expressed need of the customer
• Coordinate trainings/meetings with Sales Training Department and reserve space
• Acts as a liaison between the Conference Center and all customers
• Prepares all group service orders using room reservation software
• Coordinate with Audio Visual & Conference Services for room setups and AV needs
• Coordinate with Food & Beverage for menu quality and customer feedback
• Assist General Manager in analyzing operations and reports
• Assist in creating quarterly Operational Review reports with data

Skills

Guest services

Customer service

Communication

Team leadership

Problem-solving

Proactive mindset

Excel

PowerPoint

Education

Bachelor's degree

Tools

Room reservation software

Excel

PowerPoint

Job description

Meeting and Events Planner

Position Title:Meeting and Events Planner

Pay 7

Other Forms of Compensation:

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Working as a Meeting and Event Planner, you are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest’s needs are met with high level of customer services. Additionally, you will be responsible for the following:

Key Responsibilities:

• Plans and communicates to all departments the expressed need of the customer
• Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments
• Acts as a liaison between the Conference Center and all customers
• Prepares all group service orders by using room reservation software
• Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests.
• Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback
• Assists the General Manager in analyzing all aspects of theTraining Center operation and reports back on any aspect that does not seem to be functioning properly
• Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system

Qualifications:

• Bachelor’s degree preferred but not necessary if candidate has related conference services experience
• Have a least two years hotel or conference center experience
• Abreast of industry trends
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA