Medusa sUAS Field Service Engineer - Flyout

Saic; Wichita (KS); On-site; USD 90,000 - 120,000; Full time

Job summary

SAIC seeks a Flyout Field Service Engineer to support the Medusa Sustainment Team, providing on-site technical assistance, maintenance, and training for the Medusa C2 system. This role requires travel and potential deployment, with on-site work in Huntsville, AL when not deployed.

Experience in field service of complex electronic systems, DoD clearance, and Security+ is required. You will collaborate with government teams to install updates and ensure mission readiness.

Qualifications

• Willing to travel 25–50% CONUS/OCONUS, including deployments.
• Bachelor's degree with 2+ years of related experience; Master's degree with 0 years.
• 5+ years in field service, tactical systems, or complex electronic systems maintenance.
• CompTIA Security+ (or Security+ equivalent) required.
• Must be able to attain and maintain a DoD Secret Clearance.
• Must be a U.S. Citizen.

Responsibilities

• Provide field engineering and technical support to maintain and sustain fielded C sUAS systems, equipment, and software at designated locations.
• Install, operate, maintain, and troubleshoot program-of-record software applications, integrated radios, and hardware components.
• Coordinate with Government software engineering, test, and fielding teams to install software, hardware, firmware, and cybersecurity updates.
• Perform troubleshooting, fault isolation, and repair down to the LRU level before elevating to higher maintenance tiers.
• Prepare systems for operation, including system software loading, operator training, and final operational checks.
• Write, review, and create maintenance processes and procedures for C sUAS equipment and the Medusa System of Systems (SoS).
• Assist with packaging and RMA processes for non mission capable systems or equipment to higher-level facilities.
• Maintain Medusa Gold System configurations, including SW/HW/FW upgrades for verification, and conduct associated training.
• Support the System Engineering Team with SoS technical drawings and schematics.
• Lead training efforts on new software/hardware changes and sustain continuous learning initiatives.
• Provide on-site and telephonic technical support for Airmen regarding system operations and maintenance.
• Conduct training to improve system performance, operator proficiency, and mission readiness.

Skills

Travel willingness

Security+

DoD clearance

US citizenship

Field service

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Job description

SAIC seeks a Flyout Field Service Engineer to support the Medusa Sustainment Team, providing on-site technical assistance, maintenance, and training for the Medusa C2 system. This role requires travel and potential deployment, with on-site work in Huntsville, AL when not deployed.

Experience in field service of complex electronic systems, DoD clearance, and Security+ is required. You will collaborate with government teams to install updates and ensure mission readiness.