MedTech QMS Complaints Implementation Lead

Veeva; Boston (MA); On-site; USD 80,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company holidays

Retirement programs

1% charitable giving program

Job summary

Veeva is seeking an experienced consultant to lead MedTech Complaints implementations across global customers, guiding transformation of Complaints Management processes and technology within QMS projects.

The role collaborates with Professional Services to ensure delivery success, acts as primary liaison among teams and stakeholders, and drives adoption roadmaps for new features and best practices using Veeva Vault.

Qualifications

• 8+ years of GMP systems ownership or software consulting.
• 5+ years of Complaints Management for Medical Device.
• Strong understanding of FDA, EU MDR/IVDR requirements and Reporting.
• Knowledge of ISO 13485 and 14971, FDA21CFR Part 803, 820, 822, 806, EU GMP Annex 11.
• Proven track record leading implementation or IT operations as a consultant, business analyst, or IT lead.
• Ability to work independently and in teams in a dynamic, fast‑moving environment.
• Good understanding of SaaS and GxP principles.
• Excellent verbal and written communication skills.
• Experience in the Life Sciences Quality, Manufacturing, or Healthcare spaces.
• Experience with Data or Content Management applications.
• Veeva Vault implementation experience.
• Management Consulting
• Change Management experience
• Field Action and Product Return experience
• Clinical Medical Device, Biologics, and SaMD experience

Responsibilities

• Review and analyze existing Customer business process and identify key process steps, gaps, and requirements that would impact implementation approach.
• Lead QMS Complaints implementation workstreams at our customers for Veeva’s MedTech Quality Management solutions.
• Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
• Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

Skills

GMP Systems

Software Consulting

Complaints Management

FDA Regulations

ISO 13485

QMS Knowledge

SaaS

GxP

Communication

Life Sciences

Veeva Vault

Change Management

Field Action & Product Return

Medical Device & SaMD

Job description

Veeva is seeking an experienced consultant to lead MedTech Complaints implementations across global customers, guiding transformation of Complaints Management processes and technology within QMS projects.

The role collaborates with Professional Services to ensure delivery success, acts as primary liaison among teams and stakeholders, and drives adoption roadmaps for new features and best practices using Veeva Vault.