MedStar Transport Flight Coordinator / Dispatch (Full-time and PRN)

MedStar Health; Lanham (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Critical Transport Communications Specialist to join their team. This full-time role involves coordinating emergency and non-emergency patient transports, ensuring efficient communication, and managing logistics. The ideal candidate will have a strong background in dispatching and emergency medicine, with the ability to remain calm under pressure. This position offers the opportunity to work in a dynamic environment where your skills will directly impact patient care and transport operations. Join a team committed to excellence in critical patient care and make a difference every day.

Qualifications

• 1-2 years of dispatching experience in emergency services or related settings.
• Proficiency in keyboarding and ability to prioritize tasks under stress.

Responsibilities

• Coordinate and execute emergency and non-emergency patient transports.
• Manage transport logistics and maintain real-time tracking.

Skills

Dispatching Experience

Emergency Medicine Knowledge

Communication Skills

Keyboarding Skills (>60 words/minute)

Calmness Under Pressure

Education

High School Diploma or GED

On-the-Job Training in Emergency Medicine

Tools

Geographic Information Systems (GIS)

Job description

General Summary of Position

The MedStar Critical Transport Communications Specialist is actively seeking Full-time and PRN specialists to work optional shifts (if available).

Shift Options:

• Day / Evening: 7:00am - 7:00pm, 8:00am - 8:00pm, or 10:00am - 10:00pm
• Evening/Overnight: 7:00pm - 7:00am, or 8:00pm - 8:00am
• PRN Communication Specialist will work various shifts.

The Transport Communication Specialist serves as a key expert and resource in coordinating and executing emergency and non-emergency patient transports. This role ensures efficient communication and operational oversight by managing transport logistics, dispatching helicopters and ambulances, and maintaining real-time tracking using Geographic Information Systems (GIS). The specialist handles requests for various transport modes, determines appropriate solutions based on patient needs, and ensures accurate documentation across multiple systems. Additionally, the role involves collaboration with healthcare providers, emergency services, and law enforcement to facilitate safe, timely, and effective transport operations, maintaining high standards of customer service, and prioritizing crew and patient safety. The specialist also monitors Communication Center operations, resolves conflicts, escalates issues as needed, oversees equipment functionality, performs quality assurance checks, and implements emergency response protocols during crises, including disaster communications and crash responses. Participation in ongoing education and continuous improvement efforts is essential to maintain high skill levels and support MedSTAR's mission in critical patient care.

Minimum Qualifications

• High School Diploma or GED required
• On-the-Job Training in specialized or advanced clerical, technical, or vocational training in emergency medicine/communications, acquired during 1-2 years of additional job-related training
• One year of dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health, or related settings, or an equivalent combination of relevant education and experience
• 1-2 years of previous experience in an EMS, critical care transport, or air medical transport communications center preferred
• Proficiency in keyboarding (>60 words/minute preferred)
• Ability to remain calm and prioritize tasks appropriately under stressful conditions

Licenses/Certifications

• Within the first 18 months of hire, obtain one of the following:
• Certified Flight Communicator from IAMTCS or CommLINK
• Within the first 18 months of hire, obtain or already have one of the following:
• EMT - Emergency Medical Technician
• NREMT - National Registry of Emergency Medical Technicians-Paramedic
• RN - Registered Nurse - State Licensure and/or Compact State Licensure

Primary Duties and Responsibilities

Salary Range: $26.08 - $39.37