MedStar Transport Flight Coordinator / Dispatch (Full-time and PRN)

MedStar Health’s Washington Hospital Center; Lanham (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative healthcare provider is seeking a dedicated Transport Communications Specialist to ensure efficient patient transport operations. This role involves coordinating emergency and non-emergency transports, managing logistics, and maintaining real-time tracking with GIS technology. The ideal candidate will excel in communication, possess strong dispatching experience, and remain calm under pressure. Join a team committed to delivering exceptional patient care and safety in a dynamic environment. This is a unique opportunity to contribute to critical patient care while advancing your skills in a supportive and collaborative setting.

Qualifications

• 1-2 years of dispatching experience in emergency settings.
• Proficiency in keyboarding and calmness under stress.

Responsibilities

• Coordinate and execute emergency and non-emergency patient transports.
• Manage transport logistics and dispatch helicopters and ambulances.

Skills

Dispatching Experience

Communication Skills

Geographic Information Systems (GIS)

Keyboarding (>60 words/minute)

Calmness Under Stress

Education

High School Diploma or GED

Vocational Training in Emergency Medicine

Job description

General Summary of Position

Job Summary

The MedStar Critical Transport Communications Specialist is actively seeking Full-time and PRN Specialists to work optional shifts (if available).

Shift options include:

• Day / Evening: 7:00am – 7:00pm, 8:00am – 8:00pm, or 10:00am– 10:00pm
• Evening/Overnight: 7:00pm – 7:00am, or 8:00pm – 8:00am
• PRN Communication Specialist will work various shifts.

The Transport Communication Specialist serves as a key expert and resource in coordinating and executing emergency and non-emergency patient transports. This role ensures efficient communication and operational oversight by managing transport logistics, dispatching helicopters and ambulances, and maintaining real-time tracking using Geographic Information Systems (GIS). The Specialist handles requests for various transport modes, determines appropriate solutions based on patient needs, and ensures accurate documentation across multiple systems. This role collaborates with healthcare providers, emergency services, and law enforcement to facilitate safe, timely, and effective transport operations, maintaining exceptional customer service and prioritizing crew and patient safety.

In addition to core transport functions, the Specialist monitors Communication Center operations, resolves conflicts, and escalates issues as needed. The role oversees equipment functionality, performs quality assurance checks, and implements emergency response protocols during crises, including disaster communications and crash responses. The Specialist participates in ongoing education and continuous improvement efforts to remain highly skilled and capable of supporting MedSTAR's mission in critical patient care.

Minimum Qualifications

• High School Diploma or GED required
• On-the-job training in specialized or advanced clerical, technical, or other vocational training in emergency medicine/communications acquired during 1-2 years of additional job-related training
• One year of dispatching experience in 911 control, fire/police dispatch, air traffic control, hospital-based health, or related setting, or an equivalent combination of relevant education and experience
• 1-2 years of previous experience in EMS, critical care transport, or air medical transport communications center preferred
• Proficiency in keyboarding (>60 words/minute preferred)
• Ability to remain calm and prioritize tasks appropriately under stressful conditions

Licenses/Certifications

• Within the first 18 months of hire, obtain one of the following: Certified Flight Communicator from IAMTCS or CommLINK
• Within the first 18 months of hire, obtain or have one of the following: EMT, NREMT-Paramedic, or RN (State Licensure and/or Compact State Licensure)

Primary Duties and Responsibilities

Details about primary duties and responsibilities should be added here for clarity and completeness.

Compensation

This position has a hiring range of $26.08 - $39.37.