Medication Use Coordinator

Community Health Systems; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Community Health Systems is seeking a Medication Use Coordinator to support medication assistance, reimbursement, and medication access programs. You will coordinate case activities, enroll patients, review documentation, and help ensure compliant case management processes within a healthcare setting.

The role involves coordinating with patients, clinical sites, and internal partners, reviewing eligibility and program documentation, maintaining accurate records, and supporting regulatory

Qualifications

• HS Diploma or GED required.
• 2-4 years of Pharmacy Technician experience in a hospital or healthcare setting required.
• Experience with medication assistance programs or reimbursement workflows preferred.

Responsibilities

• Identify eligible patients for medication assistance and patient support programs.
• Coordinate enrollment and documentation for manufacturer assistance programs.
• Review program documentation and claims for accuracy and compliance.
• Communicate with clinical sites, patients, and partners to support access.
• Maintain accurate documentation across systems and ensure regulatory compliance.
• Escalate complex cases and participate in quality improvement initiatives.

Skills

Medication assistance programs

Reimbursement workflows

HIPAA compliance

Organizational skills

Communication skills

Confidentiality

Education

HS Diploma or GED

Certified Pharmacy Technician (CPhT)

Job description

Job Summary

The Medication Use Coordinator supports medication assistance and patient support programs by coordinating case activities related to pharmaceutical assistance, reimbursement support, and medication access programs. This role works with patients, clinical sites, and internal partners to facilitate enrollment in medication assistance programs, review relevant documentation, and support compliant case management processes. The Medication Use Coordinator assists in identifying eligible patients, coordinating program participation, and ensuring accurate documentation to support operational workflows and regulatory requirements.

Essential Functions

• Identifies eligible patients for medication assistance and patient support programs using designated systems and workflows.
• Coordinates enrollment and documentation for pharmaceutical manufacturer assistance programs, foundation programs, and other medication access initiatives.
• Reviews program documentation, claims information, and supporting materials to ensure accuracy and compliance with established program requirements.
• Communicates with clinical sites, patients, internal teams, and external partners to support medication access and program participation.
• Coordinates with pharmacy, patient financial services, and clinical teams to address case issues and support timely case progression.
• Maintains accurate documentation within designated systems and ensures compliance with applicable regulatory and privacy requirements.
• Identifies and escalates complex cases, trends, or operational barriers to leadership for review and resolution.
• Participates in quality monitoring activities, workflow improvement initiatives, and cross-training efforts to support operational continuity.
• Supports program operations through coordination of case management activities and adherence to established procedures and standards.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• 2-4 years of experience as a Pharmacy Technician in a hospital or healthcare setting required
• Experience working with medication assistance programs, reimbursement support programs, or healthcare revenue cycle functions preferred

Knowledge, Skills and Abilities

• Knowledge of medication assistance programs, manufacturer patient assistance programs, and reimbursement workflows.
• Understanding of healthcare reimbursement processes, payer requirements, and regulatory considerations related to medication access.
• Ability to review billing documentation, claims information, and related records for accuracy and program eligibility.
• Strong organizational skills with the ability to manage multiple cases and priorities simultaneously.
• Strong written and verbal communication skills for interaction with patients, clinical teams, and external partners.
• Ability to maintain confidentiality and comply with HIPAA and other regulatory requirements.
• Ability to work effectively within structured workflows and standardized program procedures.

Licenses and Certifications

• Certified Pharmacy Technician (CPhT) required