COMMUNITY HEALTH WORKER

Axishealth; Pleasanton (CA); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Education assistance

Paid holidays

Paid time off

Job summary

Axis Community Health is seeking a Community Health Worker to advocate for patients and provide case management across medical, mental health, and social support needs. The role may involve home visits and off-site patient interactions, requiring independence, reliability, and travel to multiple sites.

Qualifying candidates will have a high school diploma (AA/BA preferred), 1 year CHW experience in behavioral health settings, and strong communication skills.

Qualifications

• High school diploma or equivalent required; AA/BA in Public Health or related field preferred.
• 1 year CHW experience in integrated behavioral healthcare is preferred.
• Strong written and verbal communication; bilingual English/Spanish preferred.
• Valid driver's license and reliable transportation required.
• Ability to learn quickly, adapt to change, and work independently.

Responsibilities

• Advocate for patients and facilitate communications with healthcare providers.
• Conduct outreach and enrollment assessments for health programs.
• Educate community members on health topics with care-team support.
• Perform health screenings including social determinants of health.
• Develop care plans and coordinate connections to resources.
• Collaborate with local organizations to enhance community partnerships.
• Educate patients about Axis services and ensure proper documentation.
• Travel to other sites as needed to perform duties.

Skills

Decision-making

Problem-solving

Critical thinking

Judgment

Community outreach

Organizational skills

Time management

Analytical skills

Interpersonal skills

Writing / editing / proofreading

Diversity & inclusion

Prioritization

Team collaboration

Attention to detail

Typing 35 WPM

Microsoft Office

Axis systems familiarity

Education

High school diploma or equivalent

AA or BA in Public Health / Social Work or related field

Tools

Microsoft Office

EPIC EHR

Axis departmental systems

Job description

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health isto provide quality, affordable, accessible and compassionate health care services that promote the well‑being of all members of the community.

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Job Summary:

The role of a Community Health Worker (CHW) is to advocate for and provide case management services for individuals with a high level of need for support due to medical, mental, and/or social support difficulties, with the goal of improving overall health and well‑being. The CHW must be able to effectively work independently when needed. This position may require multiple working locations such as medical offices, home visits, or other off‑site patient visits. The CHW provides essential support and resources to our patients while assisting patients in accessing care, navigating the care system and acting as a liaison between community and healthcare providers.

Qualifications:

High school diploma or equivalent. An Associate of Arts or Bachelor of Arts degree in Public Health, Social Work or related field is preferred.

One (1) year of experience working as a Community Health Worker (CHW) in an integrated behavioral healthcare setting is preferred.

Effective decision‑making skills, problem‑solving, critical thinking, and sound judgment are essential. Experience utilizing these skills in both clinical and non‑clinical settings is preferred.

Experience in community outreach, healthcare, or social services is preferred.

Knowledge of local health resources and community services.

English and Spanish bilingual abilities preferred.

Must possess a valid and current driver’s license with reliable transportation, a clean driving record and automobile insurance is required.

Ability to learn and adjust easily, being flexible, remain responsive to change, and able to retain complex information.

Excellent organizational and time management skills with the ability to work independently.

Strong analytical, employee relations, and interpersonal skills.

Excellent writing, business communication, editing, and proofreading skills.

Ability to interact effectively and in a supportive manner with people of all backgrounds.

Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.

Ability to establish and maintain positive and professional working relationships.

Must be able to adjust priorities quickly as circumstances dictate.

Must be able to be at work regularly and on time.

Must be a proactive, self‑motivated individual with proven ability to collaborate effectively in a team environment.

A can‑do attitude, attention to detail with the ability to organize.

Ability to type a minimum of 35 WPM with minimal errors.

Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.

Must be able to use office equipment (i.e. copier, fax, etc.).

Responsibilities:

Advocate for patients by helping them communicate with healthcare providers or social service agencies to achieve their overall health and well‑being.

Conduct outreach activities and enrollment assessments to engage individuals and community members in health programs and services.

Provide education to community members related to health topics such as nutrition, chronic disease prevention, mental health, and maternal and child health with assistance from the overall care team.

Conduct health screenings, including social determinants of health.

Develop care plans that address patients’ specific needs, connect them to relevant resources, and act as a liaison between community and health and social services.

Collaborate with local organizations as needed to enhance community partnerships for resources.

Educate patients about the services available at Axis.

Ensure documentation meets established standards for work assignments and comply with policies and procedures of the assigned clinic.

Drive to other sites and locations as needed to perform job duties or support organizational operations.

Participate in staff meetings and attend other meetings and training events as assigned.

May be required to perform other related duties, responsibilities, and special projects as assigned.

Benefits:

Employer paid health, dental, and vision benefits to the employee.

Option to participate in a 403(B) retirement plan with employer matching contribution.

Partial educational reimbursement.

12paid holidays.

Accrued paid time off with each pay period.

Physical, Cognitive, and Environmental Working Conditions:

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.

Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood.

Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.

Key Search Words: Community Health Worker, Customer Service, Patient Service, Community Health Advocate, Outreach Health Worker, Health Promoter, Health Outreach Specialist, Health Educator, Health Community Liaison, Healthcare Professional, Healthcare Worker, Patient Interaction, Communication Skills, Multitasking, Problem Solving, Organizational Skills, Assistant Tasks, Clinical Tasks, Patient Relations, Administrative Procedures, Microsoft Office, EHR, EPIC,#LI-Onsite