Medication Managemt Specialist

experiencedAlliedHealth; Fort Wayne (IN); On-site; USD 38,000 - 46,000; Full time

Job summary

Parkview Health in Fort Wayne, IN, is seeking a Medication Management Specialist to assist patients with refills, education, and medication management within a centralized refill group. You will use Epic EMR to document activities and coordinate with care teams to ensure safe medication management.

The role requires Indiana Pharmacy Technician licensure, a high school diploma or GED, and at least one year of pharmacy experience; strong communication and teaching skills are essential.

Qualifications

• High school diploma or GED required; Pharmacy Technician Training program completed.
• Indiana Board of Pharmacy Tech license or current Indiana license as Tech/Intern; addendums may apply.

Responsibilities

• Answer telephone refill requests and process electronic medication refills.
• Collaborate with healthcare teams via telephone encounters and EMR.
• Review patient records in EMR and follow medication refill protocols.
• Schedule clinic appointments with primary care or specialty providers.
• Aim for first-call resolution of patient requests.

Skills

Verbal communication

Teaching

Typing

Computer skills

Phone communication

Education

High school diploma

Pharmacy Technician Training

Tools

Epic EMR

Job description

736

Medication Managemt Specialist

Fort Wayne, IN, United States (On-site)

Job Info

• Job Identification 736
• Job Category Administrative & Business Operations
• Job Shift Day
• Work Schedule / Weekend Rotation Monday-Friday 8 or 10 hour shifts
• Hours Per Week 40
• Locations 1450 Production Rd, Fort Wayne, IN, 46808, US (On-site)
• Posting Date 09/23/2026, 07:37 AM

Job Description

Job Summary: Works in the Centralized Refill group to assist patients with medication management, refills, education, and other duties as assigned. Works with other teams within the department and primary care or specialty offices to include care teams, telehealth triage nurses, schedulers, and medication authorization team. Uses current Electronic Medical Record as the official patient record for documenting all items related to medication management review to include appointment history, scheduling a new appointment, reviewing previous telephone encounters, and Epic medication protocols as typical steps in the daily work to ensure safe medication management activities. Duties and Responsibilities: Accepts telephone calls from patients requesting medication refills. Works the in basket to complete electronic medication refill requests. Collaborates with healthcare teams via telephone encounters. Utilizes the electronic medical record to access and review patient records and step through medication refill protocols. Works toward first call resolution of patient’s request. Functions independently in a fast‑paced environment. Interacts with pharmacies telephonically. Schedules clinic appointments for patients with primary care or specialty providers.

Qualifications

Education: High school graduate or equivalent GED required. Successful completion of an Indiana Board of Pharmacy approved Pharmacy Technician Training program.

License & Cert: Must have an Indiana Board of Pharmacy Tech license or a current State Board of Indiana license as a Pharmacy Technician or Pharmacy Intern. Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview’s intranet.

Experience: Minimum of one year pharmacy experience (retail work preferred or Institutional Pharmacy work) required.

Other Qualifications: Basic computer skills to navigate and document within the electronic medical record. Ability to determine the patient need through conversation with a patient. Superior verbal communication skills are essential. Teaching ability. Typing and computer ability to keep track of information gathered during the telephone conversation. Follows standard operating procedures.