Medication Management Tech - Work From Home

HCA Healthcare; Nashville (TN); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Medication Management Tech to support patient care from the comfort of home. This exciting role involves processing medication requests, assisting patients, and collaborating with healthcare teams to ensure safe and efficient medication management. You'll play a vital part in enhancing patient interactions and ensuring their needs are met promptly. If you have a passion for patient well-being and are ready to make a difference, this opportunity is perfect for you. Join a forward-thinking company that values your expertise and offers a comprehensive benefits package to support your career growth.

Benefits

Comprehensive Medical Coverage

401(k) Plan with Match

Employee Stock Purchase Plan

Education Assistance

Paid Time Off

Flexible Spending Accounts

Free Counseling Services

Colleague Recognition Program

Qualifications

• 1+ years experience in medication management or pharmacy tech.
• CPR certification required; additional certifications preferred.

Responsibilities

• Process medication refill requests and assist patients.
• Support clinical staff with medication management tasks.
• Educate patients on medication-related questions.

Skills

Medication Management

Customer Service

Pharmaceutical Knowledge

Communication Skills

Problem-Solving

Education

Pharmacy Technician Certification

Medical Office Assistant Program

Tools

Electronic Medical Records (EMR)

Job description

Description

Introduction

Do you have the career opportunities as a(an) Medication Management Tech - Work From Home you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Medication Management Tech - Work From Home where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

This position is responsible for processing medication refill requests, assisting the patient with medication order assistance and troubleshooting. Tech will support to the clinical staff, care team, pharmacy, provider and patient, as the need requires, in regards to medication management and processing.

DUTIES INCLUDE BUT NOT LIMITED TO:

• World Class Makes a positive impression on customers by behaving in ways that are warm, welcoming, professional and helpful and by eliminating barriers that stand in the way of safety and the provision of best practice care. Displays mutual Respect for patients, physicians, team members, visitors, and family/significant others. Demonstrates action of “My Memorial” via keeping interior and exterior surroundings clean and orderly; dressing professionally and displaying team member identification badge at collar level; presenting Memorial in a positive light to others; providing constructive criticism in order to improve Memorial; actively “Create a Safe Day” for patients, Team Members, guests, and myself. Behaves in a Trustful manner by communicating openly and honestly; following through with assignments; behaving in a fair and consistent manner; and supporting teamwork at all levels of the organization. Seeks opportunities to incorporate Enjoyment in the workplace by celebrating accomplishments of the organization, self, and others; and helping to remove barriers to enjoyment in the workplace. Establishes and maintains effective relationships with patients, families, and customers; gains trust and respect. Demonstrates through actions that patients, families, and customers are a priority. Anticipates patient, family and customer needs and actively seeks feedback. Consistently utilizes Patient and Family Centered Care principles and practices as our model of patient care.
• Support practices via providing efficient medication management. Assist in the safe, secure, efficient, accurate and timely ordering of medications. Navigate patients through prescription process. Interact and troubleshoot prescription issues with internally and externally involved persons. Troubleshoot patient medication issues. Prioritize multiple tasks efficiently, addressing incoming inbasket workques and other prescription correspondence daily. Initiate refill requests. Screen refill requests for appropriateness via electronic medical record chart audit. Triage and address incoming patient needs, utilizing S.T.A.R. (Stop, Think, Act and Review) when dealing with atypical or high-risk situations.
• Serve as medication management resource for the practice, assisting, staff and providers with medication related questions or concerns. Serve as a educational resource for patients, and as a practice liaison for patients and pharmacies. Stay abreast of pharmaceutical formulary, database tools, new medications, contraindications and EMR functionality, etc. Be able to speak to patient’s financial responsibility (understand copays, coinsurance, deductibles, diagnosis ICD10 codes and pharmacy benefits plans). Maintain knowledge of patient assistance programs and refer when necessary.
• Escalate concerns to manager, physician, nurse or pharmacy, when appropriate. Work to identify medication errors. Minimize errors in the medication process including maintaining accurate medication lists in EMR. Confirm medication orders. Obtain prior authorizations. Educate patient within scope, and make appointments and orders as needed per regulatory guideline and protocol.
• Assist with technical issue resolution related to medication management within EMR. Participate in customer service and quality initiatives as requested.
• Assist in the orientation and training of other technicians. Maintain knowledge of clinic workflow and skill sets to support in urgent scenarios.
• Preform other duties as assigned.

EDUCATION:

• College degree, Pharmacy Tech training, Medical Office Assistant program graduate

EXPERIENCE:

• REQUIRED - Pharmacy Technician certification (current/prior ) with 1+ years exp. or Georgia Nursing license *In lieu of preferred education above - MA with 3 years’ experience in medication management training
• PREFERRED - Retail pharmacy tech background, physician practice medication management experience

CERTIFICATION/LICENSE:

• REQUIRED - CPR. Additional certification may be necessary depending on the practice.
• PREFERRED - Certified Pharmacy Tech, or RN/LPN (current or prior Supporting HCA Healthcares 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medication Management Tech - Work From Home opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.