Medication Assistance Coordinator

The University of Kansas Health System; Lenexa, Northern (KS, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

The University of Kansas Health System is seeking a Medication Assistance Coordinator to collaborate with patients, PFAs, and healthcare professionals to provide financial advocacy for medications and assist with copay and free drug programs. The role emphasizes time management, communication, and leadership while ensuring adherence to financial clearance policies and service standards.

Responsibilities include coordinating pharmacy activities, ensuring regulatory compliance, and training staff.

Qualifications

• High School Graduate or GED equivalent.
• 3+ years in a comparable external setting or 2+ years as a pharmacy technician at The University of Kansas Health System.
• Pharmacy Technician Registration - KS/MO and/or Pharmacy Technician Certification Board (PTCB). Continuous certification maintenance required.

Responsibilities

• Coordinates pharmacy activities within defined areas, including compliance, automation, and equipment maintenance.
• Leads training for staff, residents, students, and OJT participants.
• Uses lean principles to identify improvement opportunities and implements changes via plan–do–check–act.
• Ensures effective use of pharmacy personnel resources and cross-coverage as needed.
• Delivers excellent communication with patients and internal stakeholders and supports leadership goals.

Skills

Communication

Leadership

Time management

Customer service

Lean principles

Education

High School Diploma or GED

PTCB Certification (Certificate)

Tools

Microsoft Word

Excel

Access

Job description

Position Title Medication Assistance Coordinator Remote, Southlake Campus Position Summary / Career Interest:

The Pharmacy Medication Assistance Coordinator collaborates with patients, patient financial advisors (PFA), and other healthcare professionals in designated ambulatory areas to provide comprehensive financial advocacy that assists patients and reduces negative financial impact on the organization. This position serves as an expert resource to pursue medication assistance that includes managing a patient’s experience with copay assistance and free drug programs. The Pharmacy Medication Assistance Coordinator must demonstrate excellent time management, communication, and leadership skills. Serves as a role model and facilitates a professional customer-focused approach. Provides excellent customer service to communicate application needs with patients. Follows the enterrpise financial clearance and financial assistance policy and procedures. Maintains productivity, quality and customer service requirements according to department policy and procedure.

Responsibilities and Essential Job Functions

Coordinates pharmacy activities for defined areas of responsibility within the department. This may include, but is not limited to activities such as regulatory compliance, automation, medication access, sterile and non-sterile compounding, use and maintenance of equipment, and coordination of daily work. Uses knowledge of state and federal laws to ensure areas of responsibility are compliant with regulations impacting the practice of pharmacy.

Participates in the orientation, education, and coordination of training for pharmacy employees, residents, students, and staff. Ensures alignment with pharmacy and health system standards across locations. Uses computer systems with advanced proficiency, including advanced or unique systems applicable to the areas of responsibility. Identifies opportunities for improvement through daily huddles, safety event reporting and observations of work, then uses lean principles to design and implement improvements using the “plan, do, check, act” method. Covers technician staffing shifts in their area of responsibility as needed by the department. Directs and organizes daily work of the department, ensuring effective use of pharmacy personnel resources. Uses excellent communication skills with patients and all internal stakeholders. Demonstrates a high level of accountability and ownership for their own work as well as the work of the department. Works with the pharmacy leadership team to ensure the success of pharmacy departmental goals. Demonstrates flexibility to cross cover duties of other team members and change areas of responsibility to meet the changing needs of our patients, our pharmacies and the organization. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED equivalent. 3 or more years in a comparable external setting OR 2 or more years as a pharmacy technician at The University of Kansas Health System

Required Licensure and Certification

Pharmacy Technician Registration - State Board of Pharmacy Kansas and/or Missouri - per work state upon Hire Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR equivalent National Pharmacy Technician Certification. Technician must maintain certification on an ongoing basis and complete all continuing education requirements.

Preferred Licensure and Certification

Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB) OR other advanced certification applicable to practice area

Knowledge Requirements

Basic keyboarding skills. Proficient skills in Microsoft Word, Excel, and Access.

Time Type: Full time

Important information for you to know as you apply:

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.