Medication Adherence Counselor

KO Business Solutions; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

KO Business Solutions in Chicago, IL seeks a bilingual Medication Adherence Counselor (English/Spanish) for a full-time role serving a nonprofit focused on HIV care and support. The counselor conducts social assessments, develops care plans, and supports adherence through education, counseling, and resources.

The position emphasizes trauma-informed care, confidentiality, and coordination with Case Management; requires 4–5 years of relevant experience and strong cultural sensitivity.

Qualifications

• Fluency in English and Spanish required.
• BA/BS in Social Work, Sociology, Psychology, or Counseling required.
• Master’s degree and/or pharmacy experience preferred.
• At least one year of HIV care experience required.
• Certified HIV/AIDS Tester or credential within six months required.
• Cultural sensitivity to Black, Latino, and LGBT populations required.

Responsibilities

• Supports clients in making informed choices on HIV treatment according to individual needs.
• Assists in the enhancement of clients’ ability to manage and maintain their treatment.
• Determines treatment readiness and identifies barriers to adherence.
• Provides relevant treatment knowledge and educational interventions.
• Establishes a trusting relationship to achieve mutual treatment goals.
• Conducts adherence counseling sessions, individually and in groups.

Skills

Bilingual EN/ES

Social work background

Compassionate communication

Education

BA/BS in Social Work or related field

Master's degree or pharmacy experience preferred

Job description

Medication Adherence Counselor (Bilingual)

Full time | KO Business Solutions | United States

Posted On 08/18/2026

Job Information

Work Experience 4-5 years

Nonprofit Charitable Organizations

$50,000-$60,000

State/Province Illinois

City Chicago

60624

Job Description

KO Business Solutions is proud to work with a dynamic nonprofit dedicated to improving the quality of life in underserved communities by reducing health disparities through self-empowerment, holistic health education, and direct services. They offer comprehensive HIV care, harm reduction, and outreach programs grounded in equity, compassion, and community empowerment.

We are seeking a Medication Adherence Counselor who will be responsible for conducting comprehensive social investigations to identify the social, emotional, and economic needs of people living with and those at risk for HIV and AIDS and initiating appropriate case management strategies. As one means of connecting with clients, the Adherence Counselor will leverage their specialized, culturally competent care-delivery training to deliver life-sustaining nutritional resources to clients facing transportation barriers and conduct brief, identity-safe, trauma-informed face-to-face wellness assessments during each home delivery encounter.

Location

Chicago, IL

Key Responsibilities

• Supports clients in making informed choices on HIV treatment according to individual needs
• Assists in the Enhancement of clients’ ability to manage and maintain their treatment
• Determines treatment readiness of clients, characterizing potential and actual barriers to adherence
• Provides relevant treatment knowledge and educational interventions
• Establishes a trusting and caring relationship with clients to achieve a mutual understanding of the treatment goals
• Conducts adherence and general counseling sessions with clients, individually and in group settings, to carry out counseling for newly diagnosed clients
• Conducts ongoing assessments to track clients’ knowledge of adherence and their understanding of the treatment process and evaluates their readiness to initiate and adhere to their treatment regimen
• Conducts a thorough biopsychosocial assessment of potential and actual factors in clients’ lives that could influence drug adherence, including health status, social background, previous/ongoing trauma, substance use, and clients’ perception of illness and treatment
• Provides treatment information, covering the nature of combination therapy, its availability, effects, and the importance of adherence
• Develops individualized treatment care plan and medication schedule
• Discusses planned regimen with clients and obtains their agreement
• Reinforces patient’s drug adherence behavior
• Works with the client to identify a support system that can be utilized to reinforce adherence
• Monitors the drug adherence level of the client and manages adverse/side effects of medication
• Reviews client videos for medication adherence to the treatment regimen and medication schedule, and simplifies the regimen where necessary to better match the schedule to life patterns
• Prepares and maintains all required client records while maintaining confidentiality
• Facilitates internal and external client referrals for other essential supportive services
• Assists with enrollment in government benefit and entitlement programs as well as internal record maintenance (i.e., Medicaid, SNAP, etc.)
• Distributes and manages client incentives for the agency’s Adherence Program
• Collaborates with the agency’s cellular provider to activate, distribute, repair, replace, or terminate client cellular devices and/or services
• Transports and securely delivers boxed Food Pantry orders directly to clients' homes or designated locations
• Observes and screens for emerging structural vulnerabilities within the home environment (such as housing instability, utility shutoffs, or cognitive barriers) and immediately initiates warm internal handoffs to Case Management or Behavioral Health services to stabilize the client
• Documents all home delivery outcomes, observed barriers, and screening updates weekly within secure data systems to maintain data integrity and grant reporting compliance
• Facilitates or co-facilitates group-level interventions
• Performs other related duties as assigned

Qualifications and skills

• Fluency (reading, writing, listening, and speaking) in English and Spanish required
• BA/BS in Social Work, Sociology, Psychology, or Counseling required
• Master’s degree and/or pharmacy experience preferred
• At least one year of HIV care and management experience required
• Certified HIV/AIDS Tester or attainment of the credential within the first six months of employment required
• Compassionate and able to relate to different clients with various needs
• Cultural/lifestyle sensitivity to Black, Latino, and LGBT populations required

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Equal Opportunity Employer

KO Business Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws