Medication Access Coordinator

MercyOne Medical Group; Clive (IA); On-site; USD 26,000 - 32,000; Full time

Job summary

Trinity Health is seeking a Pharmacy Technician to support patient care through preparation, vital signs collection, and documentation. You will assist with procedures, maintain aseptic technique, and collaborate with clinicians and payers to resolve claims and provide financial assistance options.

The role requires 2–3 years of pharmacy experience, an Iowa-licensed technician credential, and proficiency with EMR systems and Microsoft Office.

Qualifications

• Must work in a collaborative environment with shared leadership.
• High School diploma or GED required.
• Pharmacy technician license issued by Iowa Board required.
• 2-3 years of pharmacy experience preferred.
• Knowledge of health benefit investigations and prior authorizations.
• Proficiency with Microsoft Office and EMR systems.
• Completion of Mandatory Reporter training within three months.

Responsibilities

• Deliver patient care via preparation, vital signs, and documentation.
• Assist with procedures and maintain aseptic techniques.
• Review payer reports and determine actions for management.
• Prioritize daily tasks to meet patient and business needs.
• Triage patient needs and assign to appropriate staff.
• Communicate with external entities as needed.
• Investigate insurance benefits and review claim rejections.
• Help patients access financial aid for medications.

Skills

Collaborative work style

Excellent communication

Pass pre-employment drug screen

Education

High School diploma or GED

Iowa Board of Pharmacy Certified Pharmacy Technician License

Tools

Microsoft Office

Electronic Medical Records

Job description

Employment Type:Full timeShift:Day ShiftDescription:

ESSENTIAL FUNCTIONS

1. 1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
2. 2. Deliver patient care through patient preparation, vital sign collection and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.
3. 3. Review payer reports and determine appropriate course of action for management.
4. 4. Determine daily task priorities based on business and patient/customer needs.
5. 5. Triage patients need and assign to appropriate staff.
6. 6. Communicate with external entities as needed
7. 7. Perform all insurance benefit investigations, review claim rejects, overrides.
8. 8. Work with patients to find financial aid (grants, manufacturing programs, discount cards etc.) to ensure they have access to the medications they need
9. 9. Provide direct support to patients to ensure that they are supported through their therapy regimen and achieve their intended outcome.
10. 10. Serve as a liaison between clinicians, care coordinators, pharmacy, and assistance programs to ensure patient support throughout the duration of their care.
11. 11. Create and/or maintain detailed resources and documents related to business operations and workflow.
12. 12. Access, input, and retrieve information through the Electronic Medical Record and Care Management computer network to maintain accurate records.
13. 13. Participate in scheduled department meetings.
14. 14. Conduct outreach calls to patient and pharmacy staff.
15. 15. Other duties as needed and assigned by the manager.
16. 16. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

1. 1. Must be comfortable operating in a collaborative, shared leadership environment.
2. 2. High School diploma or GED required.
3. 3. Must be at least 18 years of age.
4. 4. Must be able to pass a pre-employment drug screen at time of hire.
5. 5. The Iowa Board of Pharmacy Certified Pharmacy Technician License required.
6. 6. 2-3 years of pharmacy experience. (Community, Inpatient, Ambulatory, Insurance. Etc.)
7. 7. Knowledge of health benefit investigations, prior authorization support, patient financial assistance, medical terminology, diagnoses, and procedures
8. 8. Proficiency in Microsoft Office products.
9. 9. Knowledge of Electronic Medical Records, health care payers, and specialty pharmacy operations is highly preferred.
10. 10. Completion of Mandatory Reporter training for child and dependent adult abuse within three (3) months of hire.
11. 11. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.