Medicare & Patient Experience Manager

Hong Kong Study Skills Research Institute; Phoenix (AZ); On-site; USD 29,067 - 56,343; Full time

Benefits offered by this job

Competitive base pay

Health benefits

401(k) match with immediate vesting

Employee stock purchase plan

Flexible work schedules

Tuition assistance

Job summary

Oak Street Health in Phoenix, Arizona is seeking a dedicated Patient Relations Manager to advocate for patients and assist them in navigating their insurance options. The ideal candidate will have experience with older adults and community health, strong problem-solving skills, and a passion for providing exceptional customer service.

Benefits include competitive pay, health benefits, paid time off, and a supportive work environment with a commitment to patient care. Join us in making a difference!

Qualifications

• Relevant experience with older adults and community health is preferred.
• Fluency in Spanish, Polish, Russian, or other languages is preferred.
• US work authorization is required.

Responsibilities

• Assist patients with navigating insurance issues.
• Build and maintain trusting relationships with patients.
• Help patients resolve medical bills.
• Provide exceptional customer service to enhance patient experience.
• Manage welcome visits and orientation processes for new patients.

Skills

Problem-solving orientation

Flexible, positive attitude

Community health experience

Sales background

PC proficiency

Fluency in Spanish, Polish, Russian, or other languages

Education

Bachelor’s degree or equivalent education and work experience

Job description

Oak Street Health in Phoenix, Arizona is seeking a dedicated Patient Relations Manager to advocate for patients and assist them in navigating their insurance options. The ideal candidate will have experience with older adults and community health, strong problem-solving skills, and a passion for providing exceptional customer service.

Benefits include competitive pay, health benefits, paid time off, and a supportive work environment with a commitment to patient care. Join us in making a difference!