Medicare & Patient Access Advocate

8350 Oak Street Health MSO LLC; Avondale (AZ); On-site; USD 2,907,000 - 5,648,000; Full time

Job summary

Oak Street Health seeks a Patient Relations Analyst to educate patients about Medicare programs, resources, and affordable insurance coverage options to increase access and retention. They advocate for patients, navigate insurance questions, and support clinic teams on operations, scheduling, and billing.

The role emphasizes patient advocacy during Open Enrollment, fostering trust, and delivering exceptional service with a focus on older adult populations.

Qualifications

• Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization

Responsibilities

• Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
• Serve as internal resource in the clinic on insurance questions for providers and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage the welcome visit and orientation process for new Oak Street Health patients
• Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
• Support the clinic management team on operational activities as needed, including scheduling and billing
• Provide exceptional customer service
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

Skills

Computer skills

US work authorization

Spanish

Polish

Russian

Education

Bachelor degree preferred

Bachelor's degree or equivalent experience

Job description

Oak Street Health seeks a Patient Relations Analyst to educate patients about Medicare programs, resources, and affordable insurance coverage options to increase access and retention. They advocate for patients, navigate insurance questions, and support clinic teams on operations, scheduling, and billing.

The role emphasizes patient advocacy during Open Enrollment, fostering trust, and delivering exceptional service with a focus on older adult populations.