Medicare Enrollment & Outreach Specialist

University of Massachusetts Medical School; Westborough (MA); On-site; USD 61,000 - 86,000; Full time

Job summary

University of Massachusetts Medical School seeks a Program Coordinator to coordinate Medicaid client services and assist with Medicare enrollment processes. You will handle inbound calls, conduct outreach, and update client records in a proprietary database.

The role supports the Medicare Eligibility Enhancement Program, participates in project activities, and contributes to cost-saving and revenue initiatives across states. Strong communication and data management skills are essential.

Qualifications

• Bachelor’s degree in business/public administration or related field, or equivalent experience.
• Two years of related experience in business administration or public administration.
• Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures.
• Ability to work independently and collaboratively.
• Ability to relate and communicate well with a diverse client population.
• Ability to communicate effectively in both writing and oral presentation.
• Demonstrated ability to work appropriately with confidential information.
• Skilled in problem solving and team building
• Effective negotiating skills.
• Strong interpersonal skills needed to interact with all organizational levels.
• Demonstrated ability to assess priorities and operate in a flexible manner.
• Demonstrated experience using computer-based tools including email, Microsoft Word, Excel, PowerPoint and database environments.

Responsibilities

• Coordinate and monitor assigned program activities.
• Review and analyze data relating to program effectiveness.
• Make recommendations for changes in procedures and guidelines and formulate strategies for accomplishing program objectives.
• Provide technical assistance and advice to agency personnel concerning assigned programs to exchange information and resolve problems.
• Develop and implement procedures and guidelines to accomplish program objectives.
• Confer with management staff to determine program requirements and resources and assist in developing evaluation criteria and standards.
• Evaluate program activities and recommend modifications.
• Review regulations pertaining to programs and services and suggest improvements to meet contractual requirements.
• Comply with policies, health and safety regulations and departmental objectives.
• Review and monitor compliance with federal and state regulations.
• Maintain confidentiality of all business documents and correspondence per HIPAA regulations.
• Perform other related program duties as assigned.

Skills

Customer service

Data analysis

Communication

Problem solving

Team building

Interpersonal skills

Microsoft Word

Excel

PowerPoint

Education

Bachelor’s degree in business or public administration or related field

Tools

Microsoft Access

SQL data environments

Job description

University of Massachusetts Medical School seeks a Program Coordinator to coordinate Medicaid client services and assist with Medicare enrollment processes. You will handle inbound calls, conduct outreach, and update client records in a proprietary database.

The role supports the Medicare Eligibility Enhancement Program, participates in project activities, and contributes to cost-saving and revenue initiatives across states. Strong communication and data management skills are essential.