Medicare Enrollment & Billing Team Lead

Blue Cross and Blue Shield of Louisiana Inc.; Monroe (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Blue Cross and Blue Shield of Louisiana Inc. is seeking a Supervisor in Enrollment & Billing to lead a Medicare-focused team. The role drives end-to-end enrollment, eligibility and billing processes, ensuring accuracy and regulatory compliance across units.

Strong leadership and coaching are essential to develop frontline staff and optimize workflow. The position requires CMS knowledge, experience with Facets/EAM and ESI systems, and the ability to coordinate across multiple internal

Qualifications

• Requires High School Diploma or equivalent; Bachelor's degree preferred.
• 3 years of operational experience required; 1 year of leadership demonstrated.
• Experience in Enrollment & Billing; CMS regulations knowledge.
• Must communicate effectively with tact, diplomacy and professionalism.
• Proficiency with MS Word, Excel, Outlook and related software; learn new systems.

Responsibilities

• Administers all HR functions for the team including hiring, performance reviews and workload management.
• Oversees CMS enrollment and eligibility processes, ensuring accuracy and compliance.
• Serves as subject matter expert on end-to-end enrollment/billing processes; trains staff.
• Maintains inventory/tracking dashboards and monitors daily workload and issues.
• Identifies system/process gaps, notifies stakeholders and tests changes.
• Delivers enrollment and billing training and supports process improvements.
• Monitors outsourcing relationships to ensure service levels and quality standards.
• Participates in corporate projects and collaborates with internal departments.

Skills

Leadership

Communication

Coaching

Analytical skills

Organizational skills

CMS knowledge

Enrollment systems

MS Word

MS Excel

MS Outlook

Education

High School Diploma

Bachelor's degree

Tools

Facets/EAM

ESI

Job description

Blue Cross and Blue Shield of Louisiana Inc. is seeking a Supervisor in Enrollment & Billing to lead a Medicare-focused team. The role drives end-to-end enrollment, eligibility and billing processes, ensuring accuracy and regulatory compliance across units.

Strong leadership and coaching are essential to develop frontline staff and optimize workflow. The position requires CMS knowledge, experience with Facets/EAM and ESI systems, and the ability to coordinate across multiple internal