Medical Underwriting Relationship Manager

Chubb Benefits; Chattanooga (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Company-match 401(k) plan

Disability insurance

Life insurance

Job summary

Chubb Benefits is seeking a Medical Underwriting Relationship Manager to join our growing team in the U.S. This role supports underwriting of complex Life and Health products across distribution channels and partners with Group Underwriting, Operations, Sales, and Claims to drive timely policy issuance.

The ideal candidate has 4–5 years of underwriting experience, deep knowledge of medical terminology, and a track record in building strong relationships with sales partners.

Qualifications

• 4–5 years of underwriting experience in Individual Life and/or Health products.
• Expert knowledge of medical terminology, medical conditions, pharmaceuticals, and diagnostic testing.
• Experience in both individual and group underwriting.

Responsibilities

• Support underwriting of complex Accident, Critical Illness, Hospital Indemnity, Disability, and Life cases across U.S. channels.
• Partner with Sales, Group Underwriting, Operations, Claims, and other internal partners to support Worksite and Signature Solutions products and client needs.
• Champion the Signature Solutions program with the Group Underwriting team when appropriate.
• Coordinate with internal partners on system enhancements and process changes for Worksite underwriting activities.
• Provide support for DOI audit requests, including gathering information and responses.
• Manage and report daily, weekly and monthly underwriting metrics.
• Collaborate with Underwriting management to improve product offers and issuance efficiency.
• Support Operations on underwriting and business initiatives to improve efficiency and service.
• Assist with limited underwriting investigation support related to Claims inquiries and large-case coordination.
• Support Medical Underwriting audit functions as needed.
• Balance multiple priorities in a fast-paced environment with accuracy and turnaround time.
• Contribute to continuous improvement and worksite-related projects.

Skills

Communication skills

Medical terminology

Underwriting guidelines

Relationship building

Leadership

Adaptability

Tools

Microsoft Office

PowerBI

Job description

Chubb Benefits is seeking a Medical Underwriting Relationship Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Position Summary

The Medical Underwriting Relationship Manager is responsible for supporting the underwriting of complex Accident, Critical Illness, Hospital Indemnity, Disability, and Life products across U.S. distribution channels. This role partners closely with Group Underwriting, Operations, Sales, Claims, and other internal business partners to support Worksite, Signature Solutions, Family Security Plan and related product initiatives. The position serves as a key liaison across underwriting disciplines to promote collaboration, address procedural opportunities, and support efficient policy issuance. This role requires strong Microsoft Office skills, familiarity with 1099 sales distribution, worksite and individual insurance products and practices, the ability to manage multiple priorities in a fast-paced environment, and a strong focus on accuracy, detail, and results.

Responsibilities

• Support the underwriting of complex Accident, Critical Illness, Hospital Indemnity, Disability, and Life cases across U.S. distribution channels within assigned authority limits.
• Partner with Sales, Group Underwriting, Operations, Claims, and other internal business partners to support Worksite and Signature Solutions products, initiatives, and client needs.
• Champion the Signature Solutions program with the Group Underwriting team when it is the more appropriate solution for a case or client opportunity.
• Coordinate with internal partners on system enhancements and process changes needed to support Worksite business and related underwriting activities.
• Provide support for DOI audit requests, including gathering information, reviewing case files, and assisting with responses and follow-up actions as needed.
• Manage and report out on daily, weekly and monthly metrics for Medical Underwriting.
• Work with Medical Underwriting management and Group Underwriting to improve understanding of product underwriting offers and enhancements, supporting the most efficient issuance of policies where appropriate.
• Collaborate with Operations on underwriting and business initiatives to improve efficiency, consistency, and service delivery.
• Support Chubb Workplace Solutions (CWS) as needed, including limited underwriting investigation support related to Claims inquiries and large-case coordination.
• Support Medical Underwriting audit functions as needed.
• Manage multiple priorities in a fast-paced environment while maintaining a strong focus on accuracy, detail, and turnaround time.
• Contribute to continuous improvement efforts and support additional underwriting or worksite-related projects as assigned

Skills

• Excellent communication and negotiation skills
• Computer Skills: Intermediate in Microsoft Word, Excel, PowerPoint and PowerBI.
• Ability to work in a fast-paced, high-volume environment and effectively adapt to changes in that environment
• Expert knowledge in medical terminology, medical conditions, pharmaceutical drugs and diagnostic testing
• Expert knowledge of supplemental life and health coverage, underwriting guidelines and underwriting process
• Proven experience in building productive relationships with sales partners
• Demonstrates advanced leadership capability

Education and Experience

• Four to five years of experience in underwriting Individual Life and/or Health products
• Expert in medical terminology, medical conditions, pharmaceutical drugs and diagnostic testing
• Experience in both individual and group underwriting

Office Locations: Chicago, IL (near Rosemont, IL), Chattanooga, TN, South Portland, Maine or Columbia, SC.

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

• Health insurance
• A company-match 401(k) plan
• Disability insurance
• Life insurance

ABOUT CHUBB BENEFITS

Combined Insurance Company of America (Chubb Benefits) is a leading provider of supplemental accident, health, disability, and life insurance products in the U.S. and Canada. Headquartered in Chicago with a tradition of more than 100 years of success, we are committed to making the world of supplemental insurance easy to understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by AM Best.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.