Medical Team Supervisor - Surgery

SPCA of Wake County; Raleigh (NC); Presencial; USD 54.000 - 66.000; Jornada completa

Descripción de la vacante

SPCA of Wake County is seeking a Medical Team Supervisor – Surgery in Raleigh, NC. This leadership role oversees the daily surgical program, including high-volume spay/neuter and dental services for shelter animals and the public.

You will guide the surgery team, service scheduling, and coordination with the Clinic Coordinator to optimize capacity and patient care. The position prioritizes patient safety, high-quality care, and efficient clinic operations.

Responsabilidades

• Perform, oversee, and coordinate daily surgical operations at the Saving Lives Spay & Neuter Clinic, ensuring a smooth and efficient surgery schedule.
• Plan and schedule surgeries for SPCA shelter animals and public clients in conjunction with the Clinic Coordinator, who owns day-to-day appointment booking and client-facing scheduling.
• Work with the Clinic Coordinator to set and adjust appointment templates, daily slot counts, and surgery block structure as capacity, staffing, or demand changes.
• Partner with the Clinic Coordinator on waitlist management, cancellations, no-shows, and rescheduling so that available surgical capacity stays fully used.
• Oversee staff scheduling for the surgery team, including daily assignments, time-off coverage, and holiday coverage.
• Coordinate DVM and relief surgeon scheduling with the Director of Medical Operations and ensure the Clinic Coordinator has the confirmed surgeon schedule needed to book appointments accurately.
• Support proper patient flow from check-in through surgery, recovery, and discharge.
• Serve as the primary point of contact on surgery days to troubleshoot workflow, staffing, and patient issues.

Conocimientos

Leadership

Scheduling

Team coordination

Surgical support

Descripción del empleo

About Us:

At the SPCA of Wake County, we're committed to making a lasting difference for animals and the people who love them by expanding access to lifesaving care, strengthening community partnerships, and helping more pets and families across North Carolina.

Working with shelter and rescue partners in more than 50 North Carolina counties, we provide lifesaving care and second chances to thousands of animals each year. Our work extends well beyond adoption. Through affordable spay/neuter services, veterinary medical care, and community support programs, we help address the challenges facing pets and the people who love them.

In 2026, we opened the Peggy Garner Britt Pet Resource Center, a major milestone in the development of our new regional campus for pets and people. This investment has significantly expanded our capacity to provide veterinary care, support our shelter partners, and make essential services more accessible to our community.

Our veterinary medical team is at the heart of this work. Every day, our dedicated veterinarians and veterinary support staff provide high-quality medical care, perform spay/neuter surgeries, and help animals recover from illness, injury, and neglect. Their expertise, compassion, and commitment make an extraordinary difference in the lives of the animals we help.

As we continue to expand our veterinary programs, we're looking for talented, compassionate professionals who share our commitment to excellent patient care, collaboration, and continuous improvement. This is an opportunity to join a dedicated team, help shape the future of veterinary services at SPCA Wake, and make a meaningful difference for pets and people throughout our community.

Category: Full-time, ExemptLocation: Raleigh, NCReports to: Director of Medical Operations

Salary: $60,000

The Medical Team Supervisor – Surgery is a working supervisor responsible for the daily operation of the SPCA of Wake County's surgical program, including high-volume spay/neuter and dental services for both shelter animals and the public. This position ensures that surgical services are carried out with professionalism, compassion, and efficiency, while prioritizing patient safety and the quality of care provided to the animals we serve.

The supervisor provides leadership and coaching to the surgery team and Clinic Coordinator and oversees surgery department volunteers. Surgical scheduling and planning are carried out in partnership with the Clinic Coordinator, who owns appointment booking and client-facing scheduling, while the supervisor establishes surgical capacity, appointment templates, and surgeon coverage that guide scheduling.

The supervisor also oversees surgery-team staffing and veterinarian scheduling, equipment maintenance, and training, and plays a key role in identifying and correcting inefficiencies to strengthen surgical throughput. The position serves as a vital link between veterinarians, surgery staff, clinic support staff, volunteers, and operations leadership to ensure strong communication, efficient clinic operations, and high standards of patient care and clinic performance.

Essential Duties and Responsibilities

Surgical Operations & Scheduling

• Perform, oversee, and coordinate daily surgical operations at the Saving Lives Spay & Neuter Clinic, ensuring a smooth and efficient surgery schedule.
• Plan and schedule surgeries for SPCA shelter animals and public clients in conjunction with the Clinic Coordinator, who owns day-to-day appointment booking and client-facing scheduling.
• Work with the Clinic Coordinator to set and adjust appointment templates, daily slot counts, and surgery block structure as capacity, staffing, or demand changes.
• Partner with the Clinic Coordinator on waitlist management, cancellations, no-shows, and rescheduling so that available surgical capacity stays fully used.
• Oversee staff scheduling for the surgery team, including daily assignments, time-off coverage, and holiday coverage.
• Coordinate DVM and relief surgeon scheduling with the Director of Medical Operations and ensure the Clinic Coordinator has the confirmed surgeon schedule needed to book appointments accurately.
• Support proper patient flow from check-in through surgery, recovery, and discharge.
• Serve as the primary point of contact on surgery days to troubleshoot workflow, staffing, and patient issues.

Surgical & Dental Support

• Assist veterinarians with surgical and dental procedures, including surgical prep, anesthesia monitoring, and recovery.
• Ensure surgical suites, equipment, and supplies are prepared, stocked, and functioning prior to procedures.
• Oversee surgical and dental instrument care, sterilization, and pack assembly.
• Maintain accurate and detailed medical records for all surgical patients and ensure timely, accurate discharge paperwork.
• Ensure team members follow clinic protocols, including sanitation, anesthesia safety, surgical asepsis, and recovery monitoring.
• Ensure surgical and recovery areas are properly cleaned and sanitized daily.
• Ensure compliance with biosecurity, disease control, and animal welfare standards.

Equipment, Inventory & Compliance

• Schedule and track preventive maintenance, calibration, and repair for all surgical and dental equipment, including anesthesia machines, monitors, autoclaves, dental units, and surgical instruments.
• Maintain equipment service records and coordinate with vendors and service technicians.
• Manage surgery inventory and ordering, including medications, controlled substances, anesthetic agents, suture, and consumables.
• Ensure compliance with controlled substance recordkeeping requirements in partnership with the Director of Medical Operations.

Workflow & Clinic Performance

• Identify inefficiencies and workflow challenges within the surgery department, recommend solutions, and lead improvements.
• Roll out new surgical protocols, procedures, and best practices; monitor compliance and adjust as needed.
• Track and report on key performance indicators, including surgical volume, turnover time, protocol compliance, and staff development.

Leadership, Training & Team Development