Medical Support Specialist

Careers at Eucalyptus; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Eucalyptus, part of Hims & Hers, is seeking a detail-oriented AHPRA‑registered nurse to join our telehealth team as a patient-facing clinician. You will provide clinical support and handle medical inquiries, while maintaining a patient-centric approach.

Key duties include responding to patient inquiries via ticketing, managing calls, documenting interactions accurately, collaborating with internal teams, and delivering care that meets regulatory standards.

Qualifications

• 4–7 years of nursing experience with AHPRA registration.
• Telehealth experience delivering high-quality care remotely.
• Strong written communication to explain clinical information clearly.
• Excellent telephone and interpersonal communication skills.
• Attention to detail and sound clinical judgment.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to patient inquiries via a ticketing system with clear, empathetic writing.
• Manage inbound and outbound calls to address queries and provide support.
• Maintain accurate documentation of all patient interactions.
• Collaborate with internal teams to coordinate care.
• Deliver high standards of patient care while complying with regulations.

Skills

Telehealth experience

Written communication

Multitasking

Education

AHPRA registered nurse

Job description

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician‑led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• Supporting patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the Role
We are seeking a detail‑oriented and patient‑focused professional with AHPRA registered nurse experience to join our growing team. In this role, you will serve as a key point of contact for patients, providing clinical support and handling medical inquiries. This position requires strong communication skills and sound clinical judgment.

Key Responsibilities

• Respond to patient inquiries via a ticketing system with clear, accurate and empathetic written communication
• Manage inbound calls and make outbound calls to patients to address queries, concerns and offer support
• Maintain accurate documentation of all patient interactions
• Collaborate with internal teams
• Deliver a high standard of patient care while adhering to regulatory and compliance requirements

Required Qualifications

• 4-7 years of clinical experience in nursing (AHPRA registered)
• Prior experience in telehealth you know how to deliver great care without being in the room
• Strong written communication skills with the ability to explain clinical information clearly and professionally
• Excellent telephone skills and confidence
• Strong attention to detail and sound clinical judgment
• Ability to manage multiple tasks in a fast‑paced environment

This job is for you if

• You’re passionate about providing patients the best possible care and experience
• You thrive in fast-paced environment
• Comfortable working shifts between 8am-9pm AEST, Monday-Sunday (5 days or fewer per week)

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin Software, Compound) across men’s health and well‑being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world‑changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast‑paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence‑based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early‑career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge‑sharing culture.
• Be an owner - Equity for everyone means you share in our success.
• Work where well‑being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state‑of‑the‑art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI‑assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.