Medical Support Assistant - Wewoka - IHS

MCSG Technologies; Wewoka (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

MCSG Technologies in Wewoka, Oklahoma is seeking a Medical Support Assistant to provide important support services at the Wewoka Indian Health Center. The ideal candidate will manage a high volume of calls, assess emergency situations, and assist with scheduling and administrative tasks.

This role requires strong customer service skills and the ability to handle sensitive information with confidentiality. A background check is required for the position.

Qualifications

• Ability to handle high volume calls and messages.
• Capable of assessing and responding to emergency situations.
• Experience with administrative duties including scheduling.

Responsibilities

• Receive and route calls and messages efficiently.
• Assess situations to provide appropriate responses.
• Greet clients and assist with appointment scheduling.
• Perform clerical duties as assigned.

Skills

Telephone etiquette

Emergency response

Clerical skills

Customer service

Education

Background check required

Job description

Job Summary

Provide \"floater\" Medical Support Assistant Services at the Wewoka Indian Health Center.

Primary Duties

• Receive high volume telephone and personal calls and messages and utilize knowledge of organizations, programs, operations and procedures to make proper disposition of inquiries. Question callers to the extent necessary to establish or clarify the nature of the call and information required. Incumbent refers callers directly to persons designated or to supervisor or staff members if technical matters are involved. Select inquiries that can be personally answered without reference to supervisor or staff members, including matters requiring substantive program knowledge, or are sensitive or controversial in nature. Takes message for departments in their absence or directs callers concerned with urgent matters to most appropriate staff member while observing the rules of confidentiality in the retention and discrimination of privileged information.


• Be able to assess and interpret varying situations to determine proper action to take and must assess conditions and situation over the telephone or via audible alarm system in order to provide proper response, i.e. medical, fire, security or police services. Incumbent must be able to execute numerous emergency procedures and responses at the same time.


• Responsible for greeting customers or clients, scheduling appointments, assist in calling and scheduling Covid-19 vaccinations and Covid-19 testing, preparing documents and entering information, and other administrative duties such as opening and sorting mail and performing basic word processing tasks. May be required to create and manage records using computer software. Responsible for answering and routing phone calls and checking messages. Responsible for providing information about the organization to the public or for routing customers' questions to the appropriate person.


• Clerical duties as assigned, i.e. filing, etc.


• Other related duties as assigned by supervisor.

Education / Certification

• Background check required.

Security Clearance

• Public Trust

Equal Employment Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

Colorado's Equal Pay Act

In compliance with Colorado's Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)