Medical Support Assistant-Surgical Care

US-Department-of-Veterans-Affair; Fort Meade (SD); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

U.S. Department of Veterans Affairs in Fort Meade, MD seeks a Medical Support Assistant (MSA) to support patient access, scheduling, and processing of demographics and insurance information.

This role emphasizes customer service and accurate data entry in electronic health records and scheduling systems. GS-3 to GS-5 level candidates provide essential administrative support, handle patient messages, coordinate appointments, and work with clinical staff to facilitate care.

Qualifications

• High school diploma or GED is required.
• One year of creditable experience at the next lower grade (GS-4) or two years of education above high school for GS-5.
• Ability to use basic medical terminology to assist in patient care.
• Ability to operate office automation equipment and scheduling/insurance systems.

Responsabilités

• Knowledge of basic medical terminology to assist in the provision of care to patients.
• Skill in recording patient messages and understanding physician requests for follow-up care.
• Ability to communicate with individuals from varied backgrounds and health care team members.
• Operate and navigate office automation software and scheduling systems to support patient care.
• Schedule medical appointments in a clinical setting.
• Work independently on a wide range of patient support duties.

Connaissances

Medical terminology

Customer service

Communication

Office software

Scheduling

Formation

High school diploma or GED

One year of post-secondary education

Two years of post-secondary education

Outils

Electronic Health Records (EHR) systems

Scheduling software

Office automation tools

Description du poste

The Medical Support Assistant's (MSA) work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, patient processing, and customer service.

KSA Recommendation

All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Failure to demonstrate your experience and knowledge, skills, and abilities (KSAs) in your application may result in disqualification. It is strongly recommended that you write to each KSA (found below) to demonstrate how you have gained each one in your application package or on a supplemental document.

Creditable Experience

Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]. Experience satisfying this requirement may be paid/non-paid employment as [an] MSA or [an equivalent position in a non-VA hospital or clinic setting].

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: No experience required.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)

GRADE DETERMINATION

GS-3 MSA (Entry Level)

You must meet the Basic Requirements outlined above.

GS-4 MSA (Developmental Level)

1. Experience. One year of creditable experience equivalent to the next lower grade.

OR

2. Education. One year of education above high school. (Transcripts Required)

AND

Demonstrated Knowledge, Skills, and Abilities.

1. Knowledge of basic medical terminology to assist in the provision of care to patients.
2. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
3. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
4. Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.

GS-5 MSA (Full Performance Level)

1. Experience: One year of creditable experience equivalent to the next lower grade.

OR

2. Education: Two years of education above high school. (Transcripts Required)

AND

Demonstrated Knowledge, Skills, and Abilities.

1. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
2. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff as necessary, to ensure a satisfactory resolution.
3. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
4. Ability to schedule medical appointments in a clinical setting.
5. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
6. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Preferred Experience

Medical Terminology, critical thinking skills, ability to multi-task and work with multiple interruptions throughout the day.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.