Medical Support Assistant (Scheduler) - Mental Health Access Center

Penobscot Community Health Care; Bangor (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading non-profit organization as a Medical Support Assistant in Bangor, Maine. In this role, you will enhance patient access to mental health care by managing schedules and providing excellent customer service. This full-time position offers a supportive work environment and competitive benefits.

Benefits

Flexible schedules

Competitive compensation

Generous benefits

Qualifications

• 1 year experience in a medical office setting required.
• Completion of Medical Terminology course within one year of hire.

Responsibilities

• Coordinate provider schedules and maximize appointment availability.
• Process referrals and verify insurance benefits.
• Manage patient registrations and collect copays.

Skills

Customer Service

Education

High school diploma or equivalent

Job description

Are you a compassionate, detail-savvy professional who thrives on creating order and improving access to care? Do you have at least one year of experience in a medical office setting—and a heart for making a difference in patients’ lives? If so, we’d love to meet you. PCHC’s Mental Health Access Center is seeking a Medical Support Assistant (MSA) to support our dedicated mental health team. In this essential role, you’ll coordinate provider schedules, maximize appointment availability, and play a key part in ensuring patients can access the care they need, when they need it. If you're looking for a career that’s both purposeful and people-focused, this is your opportunity to shine. Apply today and help us open doors to better mental health care—one schedule at a time.

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-time, Monday-friday, 9am-5:30pm

Highlights of the Position:

• Provides high-quality customer service to our patients and staff.
• Proactively manages Mental Health schedules while balancing schedule templates and patient preferences.
• Collaborates with administrative and clinical teams to identify ways to improve patient access and experience.
• Strategizes with all levels of staff to ensure patients receive care when access or practice resources may be limited.
• Supports clinical desktops; liaisons between all teams.
• Processes referrals and verifies insurance benefits to ensure services are covered.
• Completes the registration process for patients at check-in and check-out as assigned, collecting copays as required, and ensuring patient demographics, insurance information, and forms are updated and in compliance.
• Utilizes quality reports to outreach and schedule patients who have missed appointments and/or who need care.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Flexible schedules supportive of work/life balance
• Competitive compensation and generous benefits

• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Requirements:

• High school diploma or equivalent required.
• Patient Service Representative or equivalent experience preferred.
• Completion of Medical Terminology course within one year of hire.
• Minimum of 1 years, with 3 years of experience preferred, in medical office setting required.
• Strong customer service skills required.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing [e-mail].

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.